Support Technician vacancy at SASSA Head Office
DEADLINE: 07 January 2025
- Salary- R376 413 – R443 403 p.a. exclusive of benefits
- Location- Head Office Pretoria (Ref No.: SAS 12/12/2024- 20)
- Nature of Position- Permanent
Qualifications
Minimum Requirements
- Candidates should hold an undergraduate qualification (NQF Level 6/7) as recognized by SAQA in Computer Science, Information Technology or related field;
- CompTIA A+, CompTIA Network +, Microsoft Certified: Modern Desktop Administrator Associate, Computer literacy and a valid driver’s license are essential.
The following Certificates will be an added advantage:
Microsoft Certified: Azure Fundamentals. Cisco Certified Network Associate (CCNA). CompTIA Network+ or Security+.
Experience: 1-2 years’ experience in the relevant field.
Knowledge and Skills: Proficiency in operating systems (Windows, macOS, Linux). Planning & Organizing, Innovation, Creativity, Policy Analysis and Development and Manage Staff. Familiarity with hardware installation and troubleshooting. Understanding of networking concepts (TCP/IP, DNS, DHCP). Knowledge of common software applications and tools. Strong problem-solving skills. Strong organizational skills and attention to detail. Familiarity with remote support tools and ticketing systems.
Key Performances
- The incumbent will Identify, troubleshoot and resolve problems encountered by computer users;
- Troubleshoot and solve network problems encountered by user;
- Provide technical support to end-users regarding computer hardware and software;
- Install, test, certify and troubleshoot networking cabling;
- Install applications, software and computer packages;
- Train users in various software applications and network-related procedures.
What to do before you apply
Applicants interested in applying for these posts should send their applications (CV and completed New Z83 form) quoting the relevant reference number and position name as per the advert. The subject heading of the email should indicate the reference number and name of the position you are applying for. Applicants must ensure that they send their application to a correct inbox/email indicated on each position. Applications send to the incorrect inbox/email will not be considered. Applications should consist of a comprehensive CV (specifying all experience, duties, indicating the respective dates (MM/YY) per position, Identity Number, Race and Gender as well as indicating references with full contact details. Computer literacy and driver’s license must be stated in the CV. Interviews may be conducted via a virtual medium which will be discussed with each shortlisted applicant. Kindly note that copies of qualification, certificate, ID and driver’s license etc, should be submitted upon request. Failure to comply with the above requirements may results your application been disqualified.
How to apply
Applications for the above position must be sent to Applications for the above position must be sent Pamapplications@sassa.gov.za enquiries regarding this position, please contact Ms P Tshefu Tel: (012) 400 2264
Important Notes
All these positions are advertised with the minimum requirements. Appointments will be subjected to compulsory pre-employment screening in the form of qualification, reference, ITC, criminal checks and compulsory competency assessment (where applicable. It is the applicant’s responsibility to have foreign qualifications evaluated by South African Qualifications Authority (SAQA) prior to the selection process.
