Group Manager Customer Experience and Service Standards
Job Description
Key Performance Output
The successful candidate will be reporting to Group Executive Operations Management, and will be responsible but not limited to the following:
- Participate in the overall Operations Management strategy formulation and take shared institutional responsibility for shaping and executing the ACSA Service Standards function.
- Drive innovation and translate innovation into integrated products and services for the group that will enhance the customer experience and commercial viability of ACSA and client enterprises.
- Provide alignment and integration with South African Tourism Services Associations and other relevant bodies in the servicing sector.
- Develop comprehensive customer experience management strategies and frameworks based on research and best practises.
- Develop guidelines, policies, procedures, and other related program content, to align with best practice and frameworks, and enable business operations to carry out and enhance programs
- Ensure effective and regular communication of new statutory regulations, organisational standards, policies and procedures to ensure full awareness amongst employees, external clients (passengers and cargo) and contractors
- Identify Best Practices in the field of client services & customer experience through the analysis of customers, competitors, and benchmark studies
- Define customer research parameters and frameworks to ensure the needs of all differentiated groups are met i.e., Business Travellers, Leisure, Families Assisted and Special needs passengers
- Identify and propose interventions and align with Airport RGMs, Clients, and other internal ACSA divisions
- Define customer research parameters and frameworks to ensure the needs of all differentiated groups are met i.e., Business Travellers, Leisure, Families Assisted and Special needs passengers
- Build, support and maintain healthy diverse internal (peers, unions, team) as well as external (service providers etc.) relationships and implement remedial actions required to ensure achievement of organisational goals
- Accountable for operational team performance through effective management within policies and procedures to ensure achievement of standards/objectives.
Technical Skills and Experience
The following skills and experience or the equivalent of such will be required:
- Bachelor’s Degree (4 years – 480 credits) NQF Level 8 Economics/Marketing/Communication is essential.
- Master’s degree NQF Level 9 is advantage
- 8 years operational industry experience in customer experience is essential.
- 4 years Senior management experience is essential.
- Microsoft Office at advanced level.
- Code B;Motor vehicle licence is essential
Competencies
- Analytical Skills
- Leadership
- Contract Management
- Adapting and responding to change
- Entrepreneurial Thinking
- Decision making
- Result orientated
- Project Management
- Planning and Organising
Shortlisted candidates will be required to provide proof of their qualifications, NQF level and credits, and must be eligible for Top Security Clearance within 3 months of appointment.
Positions will be filled in line with Airports Company South Africa values and Employment Equity Policy and Plan.
Should you not hear from us within 30 days of your application, consider your application unsuccessful.
Specialist Aviation Safety & ARFF and Licenses
Job Description
Key Performance Output
The successful candidate will be reporting to the Senior Specialist: Aviation Safety and ARFF and will be responsible but not limited to the following:
- Develop Strategies, Frameworks and Policies for Managing Aviation Safety & ARFF across the Organisation.
- Contribute to Defining the Standards for Reporting of Safety Incidents and Automate as far as Possible.
- Contribute to Defining the Standards for Regulatory Compliance for example SMS Systems and Documentation.
- Conduct Research on Best Practices and Identify Improvement to Safety and ARFF Initiatives.
- Manage Implementation and Continuous Improvement of the Safety and ARFF Management Solutions in Accordance with Aerodrome Requirements.
- Advice and Report to Management on Legal Requirements, Developments and Compliance in Respect of Safety, Health and Environmental Functions.
- Ensure Compliance to CAA requirements.
- Monitor Stakeholder Adherence and Commitment to all Safety and ARFF Policies, Procedures and Relevant Regulations.
- Support the Facilitation of Safety and ARFF Committees and Forums, as well as participating in Definition of the Standards for Reporting of Safety Incidents and Automate as far as possible.
- Manage quality of safety and ARFF information submitted to SACAA, ACI, ICAO and other bodies.
- Implement Safety and ARFF Inspections and Audits in line with the requirements for Safety Management System and ARFF Quality Operational Program in Accordance with ICAO, SACAA and Other Bodies.
- Manage Relevant Safety, ARFF and Environmental Information Required for Submission by the Operational Departments.
- Manage the Hazard Identification and Risk Assessment Process within the Airport Network for Safety and ARFF Functions in Compliance with Legislation and International Best Practices.
Technical Skills and Experience
The following skills and experience or the equivalent of such will be required:
- Relevant Bachelor’s degree (3 years – 360 credits) in Aviation Safety and/or Fire Fighting is Essential.
- 5 – 7 years relevant Operational experience in Aviation Safety and Fire is Essential.
- Code B driver’s license
- MS Office Advanced and CAD basic.
Competencies
- Attention to Detail/Analytical skills
- Confident, Diplomatic and Ethical Conduct
- Conflict Management
- Relationship Building/Networking skills
- Reporting, Persuading & Presentation skills
- Strong Report Writing Skills
- Experience in Aviation and Fire Fighting Operations
- Understanding of Applicable Legislation, Policies and Standard Operating Procedures
- Planning and Understanding of the Processes of Government Spheres
Shortlisted candidates will be required to provide proof of their qualifications, NQF level and credits, and must be eligible for Top Security Clearance within 3 months of appointment.
Positions will be filled in line with Airports Company South Africa values and Employment Equity Policy and Plan. Should you not hear from Airports Company South Africa within 30 days of your application, consider your application unsuccessful.
Content Management Specialist
Job Description
Key Performance Output
The successful candidate will be reporting to the Senior Manager Corporate Communications, and will be responsible but not limited to the following:
- Assist the communications manager to develop targeted communications strategies and implementation plans.
- Support in implementation of the targeted communications strategy across the business.
- Support in development of Airport Company South Africa brand strategy, policies and systems.
- Drive awareness of a clear corporate identity for Airports Company South Africa.
- Utilize industry best practices and familiarity with the organization’s mission to inspire ideas and content.
- Support implementation and monitoring of public relations and marketing plans.
- Develop key messages to support the Digital Specialist in updating and maintenance of content on the corporate website.
- Contribute content for the production of annual reports, newsletters and other publications required to communicate ACSA’s service offerings end-to-end.
- Develop content for multiple platforms, such as websites, email marketing, product descriptions, videos, and blogs.
- Graphic design skills using Adobe creative suite or similar, to develop creative content (infographics, cartoons, posters, banners, comic strips, newsletters, pop-ups etc…)
- Quality Check content to ensure it is free of grammatical or factual errors and follows corporate brand manual protocols for consistency.
- Compile monthly, quarterly as well as ad-hoc reports to monitor progress, trends and media analytics.
- Adhere to and ensure adherence to statutory regulations, organisational standards, policies and procedures.
- Identify potential reputation and brand risks and make recommendations for remedial action.
- Manage relationships with various communications service providers in alignment with signed SLA’s.
- Develop processes and or procedures for the development and dissemination of ACSA approved content.
Technical Skills and Experience
The following skills and experience or the equivalent of such will be required:
- A Bachelor’s degree (3 years – 360 credits) NQF 7 in Communications/graphic design/Public Relations/Marketing is essential.
- 6 -7 years’ Strategic and operational in Communications is essential.
- Advanced Ms Office and Adobe office suite.
- Code B Drivers License.
Competencies
- Analytical Thinking
- Attention to Detail
- Problem Solving
- Emotional Intelligence
- Excellent Communication skills
- Relationship Building
- Negotiation Skills
- Networking
- Persuasiveness
- Ethics and integrity
NQF level and credits, and must be eligible for Top Security Clearance within 3 months of appointment.
Positions will be filled in line with Airports Company South Africa values and Employment Equity Policy and Plan. Should you not hear from Airports Company South Africa
Should you not hear from us within 30 days of your application, consider your application unsuccessful
Administrator Portfolio and Project Management
Job Description
Key Performance Outputs
The successful candidate will be reporting to the Senior Programme Manager Portfolio Project Management and will be responsible for but not limited to the following:
- Provide administrative support during the implementation of capital infrastructure projects.
- Monitor of OPEX and CAPEX expenditure.
- Monitor stock levels and purchase stationary and /or
- sundries for the office.
- Generate procurement orders.
- Maintain documents and relevant document management system.
- Build, support and maintain healthy, diverse internal and external relationships to ensure achievement of organizational goals.
- Respond to request, queries and complaints as and when required. Escalate to relevant personnel when unresolved.
- Manage and coordinate relevant Manager’s dairy.
- Make necessary travel and accommodation arrangements.
- Schedule and coordinate meetings in terms of invitations, conference rooms, catering etc.
- Prepare letters, reports, memoranda, presentations and other relevant documentation.
- Transcribe, record and distribute minutes of meetings to relevant parties.
- Implement filing system. Recordkeeping, retrieving and filing of relevant documentation.
- Consolidate relevant reports and or documentation for the department.
Technical Skills and Experience
The following skills and experience or the equivalent of such, will be required:
- Grade 12 National Senior Certificate NQF Level 4 is essential.
- A minimum of 1-2 years’ experience in a similar role.
- MS Office at intermediate level.
- A relevant Office Administration course or diploma will be advantageous.
- Valid driver’s license is required.
Competencies
The ideal candidate must have excellent written and communication skills as well as be able to forge good relationships with internal and external customers. The role seeks a well organised methodical person who pays attention to detail; is tactful and uses their time well to complete tasks. Setting definite milestones and actions for achieving goals is essential.
Application and Enquiries
Kindly apply online for this opportunity following the Oracle link below
Career Portal (sharepoint.com) by the 24/02/2025
Shortlisted candidates will be required to provide proof of their qualifications, NQF level and credits and must be eligible for Top Security Clearance within 3 months of appointment.
Positions will be filled in line with Airports Company South Africa values and Employment Equity Policy and Plan.
Should you not hear from Airports Company South Africa within 30 days, please consider your application unsuccessful
Manager Aircraft Rescue and Fire Fighting
Job Description
Key Performance Outputs
The successful candidate will be reporting to the Assistant General Manager-Operations Services and will be responsible for the following:
- Translate regulatory requirements, group policy and standards and develop local F&R structure, operational plans and procedures for the airport.
- Develop and maintain aerodrome emergency management manual that is approved by SACAA.
- Maintain aerodrome emergency management system.
- Ensure airport fire category compliance and any statutory appointments as per statutory requirements.
- Approve and oversee bird and wildlife plan/program for the airport in line with group strategy.
- Ensure fire prevention program is kept current and compliance checks and inspections (including airfield) are conducted as per statutory requirements.
- Coordinate and influence government agencies (Dept. of Health, Medical Response Services, Disaster Management) and other stakeholders’ emergency plans (e.g. Retailers/Tenants/Banks)
- Plan, organise, lead and control subordinate’s activities to ensure sub-functional objectives are met or exceeded.
- Monitor and ensure adherence to local and international regulatory requirements, organizational standards, policies and procedures.
- Manage people development initiatives such as performance management, succession planning and talent management to ensure team performance meet required standards.
- Provide technical/professional support to internal and external stakeholders to ensure achievement of functional and organizational objectives.
- Draft and manage SLA’s with all relevant stakeholders predominantly to support emergency response management.
- Provide input to OPEX budget, track and monitor expenditure.
- Analyse relevant information and situations and facilitate/recommend continuous revision of processes and procedures to avoid potential threats/incidents/accidents
- Ensure inspections and patrols take place to reduce potential fire hazards and take remedial action.
Responsible for adherence to marshalling, management, deployment, oversight, training and certification requirements
Technical Skills and Experience
The following skills and experience will be required:
- Diploma (360 credits) – Fire Technology is essential.
- Bachelor’s degree (360 credits) – Operational/Regulatory is recommended.
- Code EC driver’s license.
- Proficiency and working knowledge of Microsoft Office packages.
- A minimum of 5 years Fire and Rescue Operational Experience is essential.
- A minimum of 3 years Fire and Rescue Management Experience is recommended.
- SAESI (South African Emergency Institution) and IFE (International Fire Engineer) is recommended.
- Fire Fighter 2 Certificate, First Aid Level 3/BAA recommended.
Competencies
- Conflict Management
- Decisive
- Planning / Organising
- Transfer of skills
- Coping with pressure
- Problem solving
- Compliance / regulatory driven
Shortlisted candidates will be required to provide proof of their qualifications, NQF level and credits and must be eligible for Top Security Clearance within 3 months of appointment.
Senior Technician Building Maintenance
Job Description
Key Performance Output
The successful candidate would be reporting to the Manager Building and Facilities Maintenance and will be responsible for the following:
- Responsible to ensure execution of maintenance and capital related projects within area of expertise.
- Input into maintenance planning, scheduling and execution of the asset.
- Ensure implementation of continuous improvement of the equipment/infrastructure.
- Conduct studies and make recommendations on upgrades/replacements of assets.
- Manage Service Level Agreements
- Ensure compliance to relevant statutory/legislative regulations, SOP’s, operational standards, policies and practices.
- Provide input to and manage allocated budget.
- Identify and report possible efficiency enhancements and initiatives to ensure resource savings.
- Contract Management
- People and Stakeholder Relations Management.
- Preparation of scope for tender and as well as sit as part of the cross functional evaluation team.
Technical Skills and Experience
The following skills and experience or the equivalent of such will be required:
- 3 years Bachelor’s degree (360 credits) in Mechanical, Civil, Electrical, Electronic, Construction Management or Industrial Engineering is essential.
- Relevant 5 years of operational infrastructure maintenance experience.
- 1 to 2 years of project supervisory experience is recommended.
- Registration will ECSA will be advantageous.
- Proficiency and knowledge of Microsoft Office at an intermediate level.
Competencies
- Communicates well.
- Analytical thinking
- Attention to detail.
- Leading others
- Planning and Organising
- Decision making
- Report writing
Positions will be filled in line with Airports Company South Africa values and Employment Equity Policy and Plan. Should you not hear from Airports Company South Africa.
Should you not hear from us within 30 days of your application, consider your application unsuccessful.
Shortlisted candidates will be required to provide proof of their qualifications, NQF level and credits, and must be eligible for Top Security Clearance within 3 months of appointment.
Required Skills
3 year Bachelor’s degree (360 credits) in Mechanical, Civil, Electrical, Electronic, Construction Management or Industrial Engineering
Fire Prevention Officer
Job Description
Key Performance Output
The successful candidate will be reporting to the Manager Airfield Services, and will be responsible but not limited to the following:
- Ensure compliance to aviation legislative requirements (CAA – Civil Aviation Authority, ICAO – International Civil Aviation Organization, and Municipal by laws).
- Ensure the buildings comply with legislation, signage, escape routes, fire extinguishers, hose reels as per SANS.
- Analysis of current systems and improvement thereof where required.
- Ensure regular site visits and inspections with staff.
- Conduct training on fire prevention.
- Develop and maintain a fire prevention plan.
- Develop and implement a stakeholder auditing system.
- Conduct SANS (South African National Standards) audits and building evacuations.
- Ensure that all fire equipment is serviceable.
- Build, support and maintain healthy diverse internal (peers, unions, team) as well as external (service providers etc.) relationships and implement remedial actions where required to ensure achievement of organisational goals and enhance emergency response preparedness.
- Maintain appropriate level of interaction with airport stakeholders.
Technical Skills and Experience
The following skills and experience or the equivalent of such will be required:
- National Senior Certificate is essential.
- Relevant (Fire Prevention) Diploma is essential.
- 3 years operational experience is essential.
Competencies
- Code EC
- Communication
- Planning and organizing
- Analytical Thinking
- Action orientated
- Attention to Detail
- Ethics and Integrity
- Conflict Management
- Problem Solving
- Detailed knowledge of Airside, Landside and Terminal Operations.
- Knowledge of applicable legislation, Statutory requirements and Standard operating procedures.
Positions will be filled in line with Airports Company South Africa’s values and Employment Equity Policy and Plan.
Should you not hear from us within 30 days of your application, consider your application unsuccessful.
Shortlisted candidates will be required to provide proof of their qualifications, NQF level and credits, and must be eligible for Top Security Clearance within 3 months of appointment
Wildlife Officer
Job Description
An exciting vacancy exists at King Phalo Airport for a Wildlife Officer within the Operations Management division
Key Performance Output
The successful candidate will be reporting to the Assistant Manager Fire and Rescue, and will be responsible but not limited to the following:
- Collect all Wildlife data, conduct trend analysis and report findings.
- Collect and analyse rainfall data to mitigate risk.
- Ensure serviceability and safeguarding of relevant facilities, vehicles and equipment.
- Monitor the serviceability of Bird Detection Radar. Adhere to relevant statutory/legislative regulations, SOP’s, operational standards, ACSA policies and procedures, employee manual and Service Level Agreements/MOU to ensure business continuity.
- Proper collection and disposal of Wildlife remains to ensure compliance with legislation.
- Monitor and ensure vegetation is kept to acceptable levels.
- Monitor and identify ditches and trenches on the airfield and escalate.
- Monitor and identify damming areas on the airfield and escalate.
- Capture, relocate and cull Wildlife when required.
- Conduct inspections and patrols to reduce potential hazards and take remedial action.
- Collect evidence for investigation purposes relating to Wildlife strikes.
- Build, support and maintain healthy diverse internal (peers, unions, team) as well as external (service providers etc.) relationships and implement remedial actions where required to ensure achievement of organisational goals.
- Facilitate and coordinate educational Wildlife awareness programmes.
Technical Skills and Experience
The following skills and experience or the equivalent of such will be required:
- National Senior Certificate is essential.
- Relevant Higher Certificate is recommended.
- Relevant Diploma is recommended.
- Code B: Motor Vehicle Licence is essential
Competencies
- Planning and Organising
- Analytical Thinking
- Action orientated
- Communication
- Attention to Detail
- Problem Solving
- Leadership
- Knowledge of applicable legislation, Statutory requirements and Standard operating procedures acquired through employment.
Application and Enquiries
Kindly apply online for this opportunity by
February 2025
Shortlisted candidates will be required to provide proof of their qualifications, NQF level and credits, and must be eligible for Top Security Clearance within 3 months of appointment
Positions will be filled in line with Airports Company South Africa’s values and Employment Equity Policy and Plan.
Should you not hear from us within 30 days of your application, consider your application unsuccessful.
OM Cluster Senior Project Manager
Job Description
Key Performance Output
The successful candidates, reporting to the Regional General Manager, will be responsible for but not limited to the following:
- Develop Project Charter describing the high-level business problem to be addressed, the project requirements, purpose of the project, the way the project will be structured as well as key success factors for implementation.
- Conduct an assessment on project pre-feasibility, strategic value and importance and related risk.
- Analysis as an input into project prioritization.
- Develop detailed project requirements and prepare business case which accurately outlines and addresses expected benefits, costs, payback period and cash flow considerations.
- Mobilise project team, develop a Work Breakdown Structure and request a provisional team schedule from the PMO.
- Establish performance criteria, key performance areas, and manage project scope on an ongoing basis.
- Manage the development of a solution design and perform the appropriate level of engineering design where required.
- Manage the development of a detailed project plan by consolidating the project requirements,
- considering costs and expenditures and expected timescales.
- Support the submission of feasibility study and creation of CAPEX Proposal for submission to Finance
- Drive appropriate actions to reduce the likelihood of risks occurring and execute on risk mitigation or issue resolution proposed.
- Ensure timely reporting and effective communication to programme manager and other senior management when required. Responsible for functional performance, within the agreed strategic framework and approved plans.
- Forecast learning requirements and pipelines related to legislative and industry changes.
- Provide input to CAPEX/OPEX budget.
- Support the process to advertise and evaluate tenders, compile a recommendation for the tender board and appoint vendor.
- Forecast deviations and take long-term proactive action.
- Initiate audits.
- Create, collate, and submit reports including PMO report submissions.
Technical Skills and Experience
The following skills and experience or the equivalent of such will be required:
- Matric NQF Level 4 is essential.
- Bachelor’s degree Built Environment disciplines (4 years – 480 credits) NQF Level 8 is essential.
- Diploma in Project management Essential.
- South African Council for Project and Construction Management Professions (SACPCMP) or other Built environment council (Mandatory)
- 8 years operational experience in Project Management, procurement exposure, including coordination and implementation of multidisciplinary infrastructure projects / People and Stakeholder Management is essential.
Competencies
- Analytical Thinking
- Attention to Detail
- Problem Solving
- Excellent Communication skills
- Relationship Building
- Organised
- Methodical
- Trustworthy
- Risk Management, etc.
Positions will be filled in line with Airports Company South Africa values and Employment Equity Policy and Plan. Should you not hear from Airports Company South Africa
Should you not hear from us within 30 days of your application, consider your application unsuccessful.
Shortlisted candidates will be required to provide proof of their qualifications, NQF level and credits, and must be eligible for Top Security Clearance within 3 months of appointment.
Financial Accountant Reporting
Job Description
Key Performance Output
The successful candidate will be reporting to the Senior Manager External Reporting & Financial Accounting, and will be responsible but not limited to the following:
- Perform independent tender evaluation with regards to assessing the bidders’ financial stability.
- Prepare and process monthly financial transactions.
- Prepare general ledger reconciliations including resolution of exceptions.
- Provide input into and support for the preparation of monthly, quarterly and year-end financial reports including annual group financial statements.
- Critically monitor and assess budgets relating to fixed assets.
- Prepare and control budget within agreed parameters, highlighting areas of material variances and indicate over expenditure.
- Track and monitor expenditure for fixed assets against capital budget.
- Provide financial transactional support in relation to business partnering.
- Build, support and maintain healthy diverse internal as well as external relationships and implement remedial actions were required to ensure achievement of organisational goals.
- Provide relevant support to resolve financial accounting and reporting queries within the specified time frame.
- Adhere to relevant statutory/legislative regulations, SOP’s, operational standards, policies, and practices.
- Perform record keeping / safekeeping of all documents relevant to the function.
- Adhere to internal control systems and the implementation of control measures to mitigate risk.
- Supply information to internal and external auditors in order to meet objectives and ensure audit findings are addressed effectively in area of responsibility.
- Implement company financial policies and procedures.
- Prepare financial operational report.
Technical Skills and Experience
The following skills and experience will be required
- Bachelor’s Degree (3 years – 360 credits) NQF level 7 in Accounting is essential.
- 4 years operational experience in Financial Accounting (Group) is essential.
- Operational experience in Systems/ ERP is recommended.
- MS Office proficiency on an advanced level
- ERP systems proficiency on an intermediate level
Competencies
- MS Office proficiency on an advanced level.
- Communication
- Analytical Thinking
- Problem Solving
- Attention to detail.
- Planning and Organising
- Conflict Management
- Statistical analysis
- Financial Management
- Assertive
Shortlisted candidates will be required to provide proof of their qualifications, NQF level and credits, and must be eligible for Top Security Clearance within 3 months of appointment.
Positions will be filled in line with Airports Company South Africa values and Employment Equity Policy and Plan.
Should you not hear from us within 30 days of your application, consider your application unsuccessful.
