Momentum: CX Insights & Analytics Internship Programme

•  Apply before Aug 17, 2026 

Internship Overview

We are looking for a motivated, analytical and curious Customer Experience (CX) Intern to support our CX team in understanding client needs, analysing feedback and identifying opportunities to improve client experiences across the business.

This role is ideal for a recent graduate who enjoys research, data analysis, problem-solving and using AI-enabled tools to transform data and feedback into meaningful insights. The successful candidate will play an important role in supporting the CX team by identifying trends, enhancing reporting, and contributing to initiatives that strengthen our client obsession strategy.

The intern will also have the opportunity to explore and apply tools such as Microsoft Copilot and other AI technologies to improve analysis, reporting, productivity and decision-making within the CX function.

What You Will Gain

• Hands-on experience in Customer Experience within a leading financial services environment.
• Exposure to client journey mapping, voice-of-the-client programmes and CX strategy.
• AI and digital tools to solve business problems.
• Experience working with client feedback, data analysis and business reporting.
• Mentorship and development opportunities within a CX-focused team.

Duties & Responsibilities

Research, Insights & Reporting Exposure

• Gain exposure to CX trends, best practices and industry benchmarks through guided research.
• Learn how client feedback from surveys, complaints, compliments and other feedback channels is reviewed and interpreted.
• Develop an understanding of how recurring themes, trends and improvement opportunities are identified.
• Build practical experience in gathering, organising and analysing qualitative and quantitative data from multiple sources.
• Gain exposure to CX metrics, performance indicators and the way these are measured and reported.
• Support the preparation of reports, presentations, dashboards and insight summaries while learning how insights are communicated to stakeholders.
• Be introduced to client personas and journey mapping as tools for understanding client needs and experiences.

CX Projects & Continuous Improvement Exposure

• Gain exposure to CX improvement initiatives and how these are delivered across the business.
• Participate in project activities that aim to improve client experience and operational efficiency.
• Learn how workshops, stakeholder engagements and project coordination activities are planned and supported.
• Build experience in documenting findings, recommendations and action plans.
• Observe how recurring client trends, queries and pain points are monitored and escalated for improvement.
• Contribute ideas and observations to support improvements to client journeys and service experiences.

AI, Digital Enablement & Innovation Exposure

• Gain practical exposure to tools such as Microsoft Copilot, ChatGPT and other AI platforms that support research, analysis and reporting.
• Explore how AI-enabled tools can improve productivity, insight generation and decision-making within the CX function.
• Be introduced to digital adoption initiatives that support clients and advisers.
• Learn how digital pain points are identified and translated into opportunities to improve the user experience.
• Stay close to emerging technology and digital trends relevant to customer experience.

Requirements

• Grade 12 (Matric) qualification is mandatory.
• Recently completed a Bachelor’s Degree or Diploma in:

1. Finance
2. Investments
3. Business Administration
4. Business Management
5. Data Analytics
6. Client Experience
7. Or a related field

• Must not have previously participated in an INSETA Internship Programme.
• Must be a South African citizen between the ages of 18 and 29.
  
  
  

How to Apply

Apply Online for the Momentum: CX Insights & Analytics Internship Programme