iStore: IT Learnership Programme 2026 – Matric required

iStore: IT Learnership Programme 2026 – Matric required. iStore is looking for dynamic, customer-focused IT Learners to join the in-store tech teams across retail stores. This learnership is ideal for someone who genuinely enjoys helping people, communicates confidently, and thrives in a fast-paced retail environment.

Location: Johannesburg, South Africa

Closing Date: Not Specified

Minimum Requirements

• Completed Matric
• Completed A+ and N+ Qualification
• Basic understanding of computer hardware and software
• Familiarity with operating systems such as Windows and macOS
• Basic understanding of networking concepts
• Strong troubleshooting and problem-solving ability
• Excellent communication and interpersonal skills
• Strong customer service orientation
• Ability to work well within a team environment
• Willingness to work weekends and retail hours
• Willingness to travel between stores when required
• Passion for technology and helping people

What iStore is Looking For

The ideal candidate will demonstrate:

• Excellent communication skills — this role is highly customer-facing
• A positive attitude and willingness to learn
• Strong attention to detail
• Learning agility and adaptability
• Professionalism and reliability
• Initiative and accountability
• Ability to remain calm and solution-focused under pressure
• Strong time management and organisational skills

What You’ll Be Doing

As part of the in-store technical support team, you will:

• Support customers with technical queries relating to phones, laptops, tablets, accessories, and other technology products
• Troubleshoot basic software and hardware-related issues
• Assist customers in understanding and using their devices more effectively
• Provide professional, friendly, and solution-driven customer support in-store and telephonically
• Escalate complex issues where required
• Maintain accurate customer and repair records
• Work closely with store teams and technical specialists to ensure an excellent customer experience
• Participate in a structured rotational training programme across different business areas
• Travel to different stores when required to support operational needs
• Work retail hours, including weekends, public holidays, and peak retail periods

How to Apply

Click Here to Apply Online