Call Centre/Control Centre Learnership Programme – Tracker

Tracker Connect is offering an exciting development opportunity for unemployed South African youth who are passionate about customer service and professional growth. This programme is designed to equip participants with the skills, knowledge, and workplace experience required to enhance future employability and career development opportunities.

Location: Gauteng, South Africa

Closing Date: 11/11/2026

---

Requirements

• Matric
• Minimum Level 4 English and a pass in mathematics/mathematics literacy
• Be a South African citizen in possession of a valid South African ID
• Ages between 18 and 35 with no Criminal Record
• Be currently unemployed
• Not studying fulltime and no previous formal work experience
• Have basic computer literacy

---

Key Outputs

This learning intervention is a full qualification which consists of structured unit standard-based learning combined with practical/workplace experience which totals to 132 credits. After having completed the qualification the young people will be equipped with the following competencies:

• Providing effective first-contact and one-stop customer resolution
• Capturing and updating customer information
• Delivering excellent customer service
• Handling customer queries and electronic communication
• Developing knowledge of Tracker products, services and systems
• Upselling and cross-selling relevant products and services
• Understanding invoices, adjustments, advance payments, credit notes and payment allocations
• Supporting data integrity initiatives
• Contracting and scheduling
• Developing problem-solving and customer relationship management skills

---

Competencies Required

We are looking for candidates who demonstrate:

• A passion for customer service
• A professional and positive attitude
• Excellent communication and interpersonal skills
• Customer focus
• Attention to detail
• Willingness and ability to learn
• Adaptability and resilience
• Problem-solving ability
• Teamwork and collaboration
• Ability to work in a multi-skilled and fast-paced environment

---

Benefits

A minimal stipend will be offered as remuneration to compensate for basic expenses during the course of the Learnership which is for the duration of 12 months.

---

How to Apply

View Vacancy Details on Employer Website