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The Office of the Ombud for Financial Services Providers (FAIS Ombud) invites unemployed graduates to apply for the Client Care Graduate Programme 2025/2026 in Pretoria.
Internship Application Closing Date: 15 August 2025
Internship Location: Pretoria, Gauteng, South Africa
Job Reference Number: REC25-13
Programme Duration: 12 months
Number of Positions: 2
Stipend/Salary: Market Related
Industry: Call Centre (Client Care Department)
About the FAIS Ombud Graduate Programme
The FAIS Ombud, established in terms of the Financial Advisory and Intermediary Services Act (FAIS Act 37 of 2002), seeks to resolve complaints against financial service providers fairly and efficiently. This 12-month internship programme will expose graduates to a professional, target-driven environment, working under the guidance of experienced mentors, lawyers, financial planners, and investigators.
Successful candidates will be placed in the Client Care Department, where they will receive on-the-job training, mentorship, and hands-on experience in dealing with consumer complaints and regulatory processes.
Minimum Requirements
Applicants must:
- Be a South African citizen with a valid ID
- Hold an Office Administration Diploma (NQF 6)
- Be passionate about public service and interested in the financial sector
- Demonstrate strong academic performance
- Be computer literate and willing to work under pressure
- Be energetic, self-motivated, deadline-driven, and eager to learn
Key Responsibilities
- Register and log new complaints
- Determine whether complaints fall within jurisdiction (FAIS Act or FSOS Act)
- Guide complainants on relevant processes and jurisdiction
- Extract and summarise core complaint information
- Refer out-of-jurisdiction complaints to appropriate bodies
- Communicate with both complainants and financial service providers
- Provide administrative support within the Client Care team
Benefits of the Programme
- Exposure to working in a regulatory complaints environment
- Practical experience in legal, financial and administrative processes
- Participation in a mentorship programme under expert supervision
- Engagement with national consumer protection frameworks
- Opportunity to gain public sector work experience
How to Apply
Click here to apply for the FAIS Ombud Client Care Graduate Programme 2025/2026
For inquiries, contact:
Ms. Gontse Setseta – 012 762 5000
Important Notes:
- Only shortlisted candidates will be contacted
- Applicants must not have participated in a similar programme before
- All successful candidates will undergo background and security checks
- FAIS Ombud reserves the right not to fill the position if a suitable candidate is not identified