IT Desk Support Internships – Miway

The internship gives you hands-on experience in end-user IT support, while you contribute to the work of the Desktop Support team and help our users. You will learn by doing, with guidance from the team, and you do not need prior knowledge of these areas. The internship goes beyond fixing computers – you will see how people and devices are supported from start to finish.

Location: Centurion, Gauteng, South Africa

Closing Date: 16/10/2026

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Requirements

• A relevant National Diploma or Degree NQF Level 6/7 qualification in Information Technology or a closely related IT field
• Relevant fields include: Information Technology, Information Systems, Computer Science, Computer Systems, Networking or End User Computing
• No previous corporate IT work experience is required

Advantageous (not required):

• CompTIA A+ or N+ (completed or in progress)
• Microsoft fundamentals certifications or Microsoft Learn courses
• ITIL 4 Foundation or introductory IT service-management learning

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Key Responsibilities

Technical Support

• Assist users with Windows 11, Microsoft 365, Outlook, Teams and OneDrive
• Help set up desktops, laptops and mobile devices for users
• Support hardware checks and replacements with a team member
• Learn how to troubleshoot and set up printers
• Assist with basic network and Wi-Fi connectivity checks

User Accounts and Access

• Learn how user accounts and groups are created and managed in Active Directory and Microsoft Entra ID
• Assist, under guidance, with password resets, account unlocks and multi-factor authentication (MFA) setup, following approved identity checks
• Support onboarding, role-change and offboarding tasks (joiner, mover and leaver processes)

IT Requests and Tickets

• Learn to log, update and close tickets in Jira Service Management
• Understand how priorities and service levels (SLAs) help the team respond to users on time
• Learn when and how to escalate issues to senior team members

IT Equipment and Asset Management

• Assist with issuing equipment to staff and recording returned equipment
• Help prepare returned devices for reuse, including formatting and reinstalling
• Support serial number tracking, stock checks and asset audits
• Help keep the asset register accurate and up to date

Call Centre and Business Systems

• Gain exposure to the telephony systems used by call-centre agents (Genesys Cloud and the legacy CIC system) and assist with basic troubleshooting

Documentation and Teamwork

• Help create and update work instructions and simple IT guides
• Assist with weekly operational reporting
• Participate in team meetings and share ideas for improvement

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How to Apply

View Vacancy Details on Employer Website