Old Mutual: Call Centre Agent Trainee Programme 2026

•  Old Mutual
•  Cape Town, South Africa
•  Apply before Jul 22, 2026 

Programme Overview

You will form part of RMM within Mass Foundation which is one of the largest customer-facing business segments in Old Mutual. Our vision is to be our customers’ most trusted financial partner, passionate about helping them achieve their lifetime goals.

This role delivers client service by taking inbound calls and making outbound calls in adherence to procedural, productivity and quality standards, under direct supervision.  The incumbent is individually accountable for achieving results through their own efforts with support and coaching.

Responsibilities

• Deals with client queries via telephone in adherence with Call Centre standards under supervision.
• Escalate complex queries to more senior agents.
• Takes inbound calls and shares relevant information with assistance and on the job coaching.
• Finalises calls at point of contact where possible.
• Learner to Moderate level of technical knowledge.
• Limited multi skilling across product and process relevant to the business area.

Working Hours

• Monday–Friday: Flexible between 8am–7pm
• Saturday: Flexible between 8am–1pm

Requirements

• Grade 12 Certificate (Matric)

Skills and Competencies

• Accountability,
• Communication,
• Computer Literacy,
• Meeting Goals,
• Microsoft Excel,
• Office Administration,
• People Management
• Action Oriented
• Communicates Effectively
• Customer Focus
• Decision Quality
• Demonstrates Self-Awareness
• Ensures Accountability
• Instills Trust
• Interpersonal Savvy
  
  

How to Apply

Apply Online for the Old Mutual: Call Centre Agent Trainee Programme 2026