For young South Africans eager to kick-start their careers and gain hands-on experience in a global tech environment, the Customer Experience Internship at Sage offers an exceptional opportunity. This programme promises much more than just workplace exposure—it’s a chance to grow, learn, and develop valuable skills in a thriving, innovative company recognized worldwide.
About Sage
Sage is a leading technology company known for empowering millions of small and medium-sized businesses globally. As a FTSE 100 company, Sage is renowned for its forward-thinking approach, continuously adopting cutting-edge technology—including artificial intelligence—to help businesses work smarter and faster. From simplifying routine tasks like entering invoices and generating reports to supporting ambitious business goals, Sage stands out as a global innovator.
What the Customer Experience Internship Entails
The Customer Experience Internship at Sage is designed for individuals passionate about customer service and keen on developing a career in this dynamic field. Interns will engage directly with Sage’s existing customers, helping them navigate various challenges and offering clear solutions.
The internship is a hybrid role based in Midrand, Johannesburg, requiring interns to work from the office three days a week. This setup allows for valuable face-to-face interaction while also providing flexibility.
Key Responsibilities
Interns will play a vital role in improving the customer journey by:
- Making telephonic contact with customers to address any outstanding issues on their accounts.
- Updating internal systems with accurate information.
- Educating customers on how to use the Interactive Voice Response (IVR) system and Customer Portals to help them resolve issues independently.
- Providing practical solutions to accountants, partners, and customers related to Sage products and administrative queries.
- Collaborating with internal Sage teams to find solutions to complex problems, gaining insight into the company’s broader operations.
- Reporting any recurring trends or issues noticed during customer interactions to the Customer Experience leads to help improve service delivery.
Who Should Apply?
Sage is looking for candidates who meet the following criteria:
- A Grade 12 matric certificate is essential.
- Having a degree or national diploma is an added advantage.
- Basic computer literacy, especially in Microsoft Office, is required.
- Candidates must have a clean criminal record.
- Excellent telephone etiquette and communication skills (both verbal and written) are a must.
- An understanding of customers in the accounting, payroll, and HR sectors will be beneficial.
- Strong interpersonal skills and the ability to work well with both internal teams and external customers.
- A proactive attitude, eagerness to learn, and motivation to grow professionally.
- Ability to work independently and collaboratively within a team.
Application Process
The recruitment process is designed to be fair, transparent, and inclusive. It begins with an online application where candidates submit their CVs. Following this, applicants complete a gamified, science-driven assessment via Harver. This innovative approach helps Sage assess alignment with the company’s values and behaviours, while reducing unconscious bias.
Successful candidates will then be invited to record a video interview. Those who perform well will proceed to an Assessment Centre, where they will undergo further evaluation.
Why Choose Sage?
Joining Sage means being part of a company that is not only at the forefront of technology but also deeply committed to its people. Employees are regarded as the company’s greatest asset, and this internship reflects that philosophy by providing young professionals with meaningful, practical experience.
Moreover, Sage’s dedication to diversity, equity, and inclusion ensures a welcoming environment for all. Interns get to be part of a culture that values every voice, promotes innovation, and encourages personal and professional growth.
The Customer Experience Internship at Sage offers a unique platform for young South Africans to develop critical skills in customer service, technology, and business operations within a global tech leader. It’s an ideal stepping stone for those passionate about customer experience and eager to build a rewarding career.
If you have a positive attitude, strong communication skills, and a desire to learn in a vibrant, supportive environment, Sage invites you to apply and embark on a journey that could shape your professional future.