Takealot: Customer Service Internships

•  Takealot
•  Cape Town, South Africa

Internship Overview

As a Customer Service Intern, you will join our Customer Service team within the Customer & Insights department, reporting directly to the Customer Service Team Leader. This is a 12-month learnership program that combines structured training with hands-on practical experience, setting you up for success in the customer service industry.

We want someone ready to dive in, learn fast, and make a real impact. If you’re passionate about delivering exceptional customer experiences, excited to grow your skills, and ready to be part of a team that’s shaping the future of online retail in South Africa, we want to hear from you!

Key Responsibilities

• Successfully complete an 8-week training program to successfully be placed.
• Participate in and complete a comprehensive 12-month learnership program, which may lead to an NQF-accredited certificate.
• Undergo training and gain practical experience in a dynamic workspace.
• Deliver timely, accurate, and professional customer service aligned to service level standards (SLA)
• Communicate with customers via phone and email.
• Resolve product or service problems by utilizing active listening skills to clarify customer queries.
• Assess service failures to identify root causes and take appropriate action.
• Approach problems logically with good judgment to ensure optimal customer outcomes.
• Utilize a variety of software tools to navigate customer issues to resolution
• Liaise between internal departments to solve customer queries
• Take full ownership of customer issues and ensure their needs are met in accordance with SLA

Requirements

• Matric/Grade 12 completed
• Excellent command of the English language(written and verbal)
• Flexibility to work rotational shifts, including weekends and public holidays

Skills & Competencies

• Excellent written and verbal communication skills in English is a must
• Strong customer service etiquette
• Computer-literate and tech-savvy
• Exceptional typing and computer navigation skills
• Self-driven with a willingness to learn
• Emotionally intelligent and able to regulate emotions during challenging situations
• Professional, punctual, and reliable
• Accountable and responsible with a strong sense of integrity
• Takes ownership of issues regardless of whose & problem it is
• Comfortable working in a fast-paced, high-pressure environment
• Thrives on delivering quality work at hyper-speed
• Able to approach problems logically with sound judgment
  
  

How to Apply

Apply Online for the Takealot: Customer Service Internships