CBRE Excellerate is hiring – Call Centre Agent

Closing Date: 10 September 2026

Location: Johannesburg, Gauteng

Job Type: Permanent

About the Opportunity

CBRE Excellerate is looking for a Call Centre Agent to deliver client service by taking inbound calls and making outbound calls in adherence to procedural, productivity and quality standards. The incumbent is individually accountable for achieving results through own efforts.

Requirements

• Matric
• 3-5 years relevant experience
• Computer literate (MS Office)
• Customer service and telephony skills
• Attention to detail and accuracy
• Time management and interpersonal skills
• Ability to work independently and handle queries efficiently
• Problem-solving and decision-making skills
• Teamwork and cooperation
• Resilience and initiative

Key Responsibilities

• Attend to calls and requests directed through the call centre from 00:00 – 23:59
• Assign and generate job cards for clients, technicians and suppliers
• Communicate with Facilities Managers relating to calls
• Follow up with clients/tenants and technicians regarding job cards issued
• Create purchase orders accurately by processing on systems
• Share purchase orders to service providers
• Ensure processing is accurately done
• Fast and efficient handling of queries with vendors/tenants/suppliers
• Ensure a high level of service is maintained between clients (internal and external)
• Maintain the administration and filing system for all documentation
• Facilitate the smooth flow of documentation between company offices
• Provide reception duties

How to Apply

Application Link