The City of Ekurhuleni has announced a fantastic learnership opportunity within its Real Estate and Development Planning Department for 2024. The learnership program, identified as CONT: XREAL003, offers a temporary position with a stipend of R3,000. The closing date for applications is June 25, 2025, making this an excellent chance for individuals who meet the requirements to gain valuable work experience in the fields of customer service, real estate, and development planning.
Key Responsibilities and Learning Outcomes
During the learnership, participants will be expected to perform both training and placement-related duties.
Training Responsibilities:
- Candidates will work directly with the employer as part of the learning process.
- They will be required to attend study periods and theoretical learning sessions with the training provider.
- The learnership will also include practical work experience, where candidates will be expected to follow company policies, complete timesheets, and undergo assessments to track their progress.
- Successful candidates will have to comply with the workplace policies and procedures and undertake learning activities conscientiously to ensure that they develop the necessary skills required in the customer service industry.
Placement Responsibilities:
- One of the most significant aspects of the learnership is the customer service-focused placement, which involves handling inbound and outbound calls.
- Successful candidates will answer customer calls efficiently, following company scripts and guidelines to ensure high levels of customer satisfaction.
- In addition, they will be responsible for assisting customers with inquiries, complaints, order placements, and general support.
- Accurate capturing and updating of customer details in the company system is another key responsibility.
- Ensuring timely follow-ups on unresolved customer queries is essential to guarantee that all issues are handled effectively and professionally.
- Throughout the program, candidates will work closely with their team members and supervisors to enhance call handling techniques and improve communication skills.
Minimum Qualifications and Requirements
To be eligible for this exciting learnership, applicants must meet the following requirements:
- Matric / Grade 12 or equivalent: A completed high school education is a must for this opportunity.
- South African Citizenship: Applicants must be citizens of South Africa.
- Residence in City of Ekurhuleni: Proof of residence within the City of Ekurhuleni must be provided.
- Computer Literacy: The position requires candidates to be familiar with using basic computer software and systems.
- Communication Skills: Effective verbal and written communication is crucial to handle customer inquiries and resolve issues.
- Customer Service Orientation: A passion for helping others and providing excellent customer service is necessary.
- Willingness to Work Shifts: The program requires candidates to be available for shifts, including weekends and public holidays, as part of the work environment.
Structured Career Development and Growth Opportunities
This learnership program offers more than just training and practical experience. Candidates who excel during their learnership have the opportunity to advance in their careers. Performance-based incentives and potential career growth opportunities are available for high-performing candidates. The City of Ekurhuleni offers a nurturing environment where motivated individuals can develop their skills and build a long-term career in customer service and related fields.
Important Details for Applicants
Candidates interested in applying for this learnership program should note the following:
- Only one application per individual is allowed.
- Applicants should not be active on the CoE HR System at the time the program commences.
- Those who do not receive communication regarding the outcome of their application within eight weeks of the closing date should consider their applications unsuccessful.
For any further queries, candidates can contact the following individuals for assistance:
- Morris Nkoana: (011) 999 8602
- Lerato Masike: (011) 999 1522 / 7981
This learnership opportunity is an excellent stepping stone for individuals who are eager to enter the workforce and gain essential skills in customer service, call handling, and real estate development planning. With a structured training program, exposure to practical work experience, and opportunities for career advancement, this program offers an incredible platform for personal and professional growth. Applicants who meet the qualifications and requirements should take the step to apply before the closing date of June 25, 2025.