Local Office Manager vacancy at the Department of Home Affairs
DEADLINE: 06 January 2025
Requirements
- A qualification in Public Management, Public Administration, Operations Management, Business Management, Management or Administration at NQF level 6 as recognized by SAQA
- 3 Years’ experience at a Junior Management / Assistant Director level is required
- Sound experience in an operations management environment within Civic or Immigration Services
- Knowledge of workflow planning and capacity planning
- Knowledge and understanding of all relevant public service and Departmental Legislative Frameworks, as well as Government Structures
- Excellent abilities and experience in project management, project optimization, and the use of online systems
- A valid drivers’ license
- Willingness to travel and work extended hours.
Required skills and competencies
- Management and Leadership
- Service delivery innovation, client orientation and customer focus
- People management and empowerment
- Financial Management
- Program and project management
- Change management
- Ability to instill appropriate processes and systems, as well as enabling technology, to support the Department in efficiently and effectively managing the required work
- Support digital transformation
- Innovation
- Excellent verbal and written communication, as well as report writing and presentation skills
- Problem-solving and analysis
- Influencing, networking, conflict management and negotiation skills
- Knowledge and Information management
- Decision making and initiating action
- Planning, organising and time management
- Coaching and facilitating Computer literacy
- Patriotism, Honesty and Integrity.
The successful candidate will be responsible for, amongst others, the following specific tasks:
- Manage the overall operations and performance of the Office against agreed service delivery standards
- Provide advice and guidance on operations of the Department at a Local Office level
- Manage the provision of safe and secure enabling documents as it relates to citizenship, births, marriages, death, travel documents and passports
- Ensure delivery against the mandates derived from the Government’s Programme of Action (POA)
- Ensure effective management and oversight of the Local Office’s Immigration Inspectorate activities
- Foster effective partnerships with all stakeholders and represent the District at various forums
- Ensure the effective implementation of strategic objectives and innovation (digital transformation and case management solutions) in the Local Office
- Coordinate and monitor delivery of the Local Office’s operational plan against agreed timeframes and objectives
- Implement governance processes, frameworks and procedures
- Ensure effective and efficient management of human, physical and financial resources within the Local Office. Coach and guide staff on compliance with all regulatory requirements