Mimecast: Assistant Systems Administrator Internship

Internship Overview

As an Assistant Systems Administrator Graduate, you’ll play a key role in keeping the business-critical systems behind Mimecast’s Global Technical Services running smoothly, securely, and reliably. This is your chance to work with enterprise-grade tools, support global teams, and build a strong foundation in systems administration. Under the mentorship of an experienced senior systems administrator, you’ll contribute to the day-to-day management of essential platforms, such as ticketing systems, telephony, knowledge management, log analysis, and lab environments.

You’ll gain hands-on experience, develop technical ownership, and be part of a supportive team that values curiosity, growth, and collaboration.This role is designed for graduates or early-career professionals who are eager to learn and make an impact. You don’t need years of experience – what matters is your enthusiasm, problem-solving mindset, and a passion for technology.

Responsibilities

• Systems Support: Assist with monitoring, maintaining, and managing core enterprise systems to ensure seamless operations. Escalate complex issues to senior team members as needed.
• First-Line Escalation: Be the go-to person for initial troubleshooting of system issues, learning when and how to escalate.
• Automation & Scripting: Learn to write and maintain scripts to automate repetitive tasks, using tools like PowerShell, Python, or Bash, with guidance from your mentor.
• Helpdesk Platforms: Contribute to the upkeep and configuration of ticketing tools, such as Zendesk, ensuring support systems run efficiently.
• Reporting & Insights: Generate reports on team performance and system health, while identifying trends and areas for improvement.
• Access Management: Support user access provisioning and reviews to maintain security and compliance.
• Log Analysis: Gain hands-on experience working with log-management platforms (e.g., Splunk, Sumo Logic) to identify and resolve issues.
• Documentation: Keep processes and knowledge base articles clear, organized, and up to date for the team.
• Testing & Quality Checks: Participate in User Acceptance Testing (UAT) when new tools or changes are introduced.

What You’ll Gain

• Mentorship: Learn directly from a seasoned senior systems administrator who will guide and support your growth.
• Real-World Experience: Work with enterprise-grade platforms and systems, gaining valuable exposure to IT infrastructure, automation, and AI tools.
• Skills Development: Build your technical capabilities and professional confidence, with a clear path for progression.

Requirements

• A recent degree in Computer Science, Information Technology, Engineering, or a related field or equivalent practical knowledge.
• A basic understanding of systems administration and IT concepts (from coursework, internships, or projects).
• Some exposure to scripting languages like PowerShell, Python, or Bash (even if you’ve only experimented with them during projects).
• A logical, methodical approach to troubleshooting and an eagerness to tackle new challenges.
• Familiarity or interest in AI tools (e.g., chatbots, generative-AI assistants, or automation tools). Hands-on experience is a bonus but not required.
• Clear written and verbal communication, with the ability to work effectively in a global, collaborative environment.
• A willingness to learn, take feedback, and grow into the role. This is an entry-level position – we’re here to help you succeed.

Advantageous

• Experience with helpdesk or ticketing tools (like Zendesk).
• Exposure to cloud services or log-management/SIEM tools like Splunk.
• A passion for cybersecurity or SaaS environments.
• Hands-on experience working on AI-related projects (even personal or academic ones).
  
  

How to Apply

Apply Online for the Mimecast: Assistant Systems Administrator Internship