To apply, click on the link at the end of the posts and all the best with your applications.

 

Building Manager

POSITION OBJECTIVE

Manage the efficient running and maintenance of the buildings; Implement facilities management functions, policies and procedures; Ensure all planned, corrective and breakdown maintenance programs are carried out; supervise all onsite facilities sub-contractors; and manage all utilities and consumption.

MINIMUM REQUIREMENTS

• A Senior Certificate (Grade 12) or an equivalent N3 certificate.
• A Diploma in Facilities Management or equivalent in Electrical Trade Test.
• 5 – 8 years’ experience in: facilities management; property management; building maintenance management; project management.
• A basic understanding of the OHS Act & Regulations and applicable environmental legislations and parts of the National Building Regulations.
• 11kva medium voltage accreditation.

ADVANTAGEOUS

• HVAC Systems
• Chiller Plants
• Cooling Towers
• Generators
• Project Management knowledge.

TECHNICAL COMPETENCIES:

• Facility compliance monitoring report.
• Facility Risk Management.
• Customer skills and customer relations management.
• Administrative management and coordination.

KEY RESPONSIBILITIES:

Strategy

• Manage and review a Facilities Management Strategy to achieve performance
• Contribute to the compilation of the relevant maintenance plans and to the regular progress reporting thereof.
• Manage expectations and subcontract management.
• Maintain Company corporate image and reputation, protect.
• Conduct weekly and monthly inspections, identify all maintenance issues and ensure appropriate maintenance tickets are logged.

Key Service Area

• Manage all projects/initiatives in accordance with sound project management principles and practices.
• Manage the respective outsourced companies and customer support teams.
• Ensure Service Providers’ attendance of Induction Training prior to the issuing of work permits.

Reporting / Sustainability

• Contribute to compilation of monthly reports for facilities relative to be undertaken.
• Monitor Facilities Risk Register and scorecard.
• Contribute to compilation and submission of ad hoc progress reports.
• Contribute to compilation of Adhoc reports on request to the Management committee.

Leadership & People Management

• Create a working environment that is conducive through managing and instilling behaviour supporting the organisational values.
• Manage the facilities administrative section and provide guidance where needed.
• Enhance the cooperative relationship with the operational function sections within the facilities department.
• Identify, define, select, appoint and monitor the performance and conduct of personnel required to achieve the contractual objective and adherence to regulatory and statutory framework.

EMPLOYMENT REFERENCE CHECKS

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.

Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.

EMPLOYMENT EQUITY

Appointments will be made in accordance with SANRAL’s Employment Equity plan.

Preference will be given to personnel who are currently performing the task.

SANRAL reserves the right not to fill any position

Closing date for applications:   03 March 2025

Please note that feedback will be given to shortlisted candidates only. 

Note:

The employment status of the position has changed from Fixed Term Contract to Permanent. To accommodate this change, the closing date of the position has changed to the 03rd of March 2025. 

 

Business Development Manager

POSITION OBJECTIVE

As the Business Development Manager, your role will be to devise business development and product, and commercial services analysis strategies and implementation plans that articulate the approach to achieving defined strategic objectives. In addition, your role will involve being responsible for devising execution plans for new markets and revenue opportunities, including defining product visions, strategies, and roadmaps, managing the cost center, and monitoring financial performance. Your role will also require conducting financial, commercial, and business analysis to help support the development of and quantification of the potential business benefits to be derived from opportunities and to assess/forecast project and company performance. Monitoring global and local trends in the identified market sectors, performing due diligence and risk analyses; and instituting strategic and/or tactical changes where required to achieve strategic objectives.

MINIMUM REQUIREMENTS

• Post-graduate Degree or Advanced Diploma in Business Development, Economics or Finance or equivalent NQF 8 level qualification.
• 5 years min relevant experience in a similar environment, with a strong focus on commercial and development.

ADVANTAGEOUS

• Extensive network of contacts
• Entrepreneurial
• Commercial deal structuring

WORKPLACE COMPETENCIES

• Technical strategy knowledge: Knowledge and understanding of best practice and commonly used strategy development tools and techniques.
• Governmental landscape and regulations: Knowledge and understanding of the local governmental landscape and the regulatory and legislative operating environment.
• Communication skills: Good interpersonal skills, people skills, organising and communication skills and ability to communicate and interact effectively with all levels of the organisation.
• Relationship Building: Ability to build and manage meaningful relationships with employees, business leadership and external stakeholders.
• Influencing skills: Ability to influence stakeholders at all levels.
• Critical thinking: Ability to objectively analyse and evaluate issues and factual evidence in order to form judgements.
• Research skills: Ability to search for, locate, extract, organise, evaluate and use or present information that is relevant to a particular topic.
• Business case development: Ability to define and evaluate business cases, including cost benefit analysis and investment appraisals.
• Financial/Commercial analysis: Ability to analyse and interpret financial data to produce statistical information and reports used to assess past and present, and forecast future, performance of projects and/or the company. Understanding of financial modelling and product development along with Sales and Marketing.

KEY RESPONSIBILITIES

Business development strategy and planning 

• Assist with and provide input into the development of an enterprise-wide strategic plan that leverages the long-term business strategic objectives.
• Propose (business development) initiatives to support the implementation of the strategic plan.
• Develop, in collaboration with the GM Business Development, a business development strategy to identify and develop new markets and sales opportunities.
• Develop, in collaboration with the GM Business Development, strategies for product and services; and commercial analysis and associated implementation plans that detail the approach to achieving defined strategic objectives.
• Assist with the establishment of measurement criteria to monitor implementation and provide input in updating the business development strategy and monitoring economic and financial performance.
• Monitor and report on predefined measurement criteria and recommend or co-create corrective actions where necessary.

Business development and market research

• Continuously research, in collaboration with the Market Research and Analytics Specialist, and identify new markets and revenue opportunities for SANRAL.
• Develop, in conjunction with relevant cross-functional internal stakeholder teams, detailed execution plans for exploiting new markets and revenue opportunities identified.
• Define the product strategic plan, which outlines the essence of the product/service; the product strategy, including market analysis and customer acquisition and retention and the product roadmap that documents the plan to deliver key features over time.
• Maintain competitor awareness to maximise penetration in markets held by the competition and foster partnerships with new and existing stakeholders.
• Provide consultation and technical assistance, including market plans, business/commercial evaluations, etc., to any SANRAL programmes geared towards business development.
• Conduct extensive market research to keep track of competitors’ product developments and marketing strategies, as well as identifying purchase patterns and emerging trends.

Financial/Commercial analysis and business case development

• Conduct the financial, commercial and business analysis required to support the development of strategic initiatives that aim to drive business development, business improvement and/ or support the realisation of the overarching business strategy.
• Collaborate with the Market Research and Analytics Specialist to utilise research and insights gathered across various market factors, including technological and economic, to assist with the evaluation, prioritisation and recommendation of new markets and revenue opportunities.
• Quantify the potential benefits of leveraging opportunities and/ or mitigating against potential risks identified through an understanding of the operational landscape, including technology, stakeholder, market, and regulatory drivers.
• Combine understanding of operational landscape and market factors with analysis and interpretation of business financial data to produce statistical information used to assess past and present, and forecast future, financial performance, or projects and/or the business.
• Compile necessary monthly and quarterly reports for finalisation by the GM Business Development.
• Compile and manage the operational risk register and give inputs where necessary on the Strategy Risks relevant to Business Development.

EMPLOYMENT REFERENCE CHECKS

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.

Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.

EMPLOYMENT EQUITY

Appointments will be made in accordance with SANRAL’s Employment Equity plan.

SANRAL reserves the right not to fill any position

Closing date for applications: 25 February 2025

 

Commercial Property Development Manager

POSITION OBJECTIVE:

As a Commercial Property Development Manager, the purpose is to oversee, optimise, protect and manage all matters related to the development of SANRAL’s commercial properties for strategic reasons to ensure end-to-end property development solutions in pursuance of SANRAL’s business development objectives, revenue and development profits from investment/ opportunities. This position involves comprehensive management of commercial property strategies to meet goals aimed at accelerating investment property growth and optimize the commercial and revenue benefits for SANRAL. This includes negotiating contracts, managing customer relationships, identifying new market opportunities, and maintaining a competitive edge in the commercial property development industry. Developing commercially-sound property investment plans is key as well as setting standards and processes essential for governance and portfolio success. The manager also ensures that regulatory or legal compliance and procedural policies are established and followed. The role is accountable to the General Manager: Business Development.

MINIMUM REQUIREMENTS:

• Post-graduate Degree or Advanced Diploma in Property Development and/or Management or Quantity Surveying, Architecture, Engineering, or related Property Financial Management qualification.
• At least 8 (eight) years min relevant experience at management level as a commercial property developer or working in a similar environment in property development or urban town planning, with a strong focus on commercialising the property opportunities.

ADVANTAGEOUS: 

• Certificate for the Commercial Property Practitioner in South Africa or similar.
• Extensive network of contacts
• Entrepreneurial and Commercial Flair
• Commercial deal structuring

COMPETENCIES:

• Technical strategy knowledge: Knowledge and understanding of best practice and commonly used commercial property strategy development tools, techniques, and applicable governance standards.
• Governmental landscape and regulations: Knowledge and understanding of the local governmental landscape and the regulatory and legislative operating environment within property development, environment, SHEQ and related field.
• Commercial Industry Standards and Processes: Knowledge of the industry standards and regulations that govern commercial property acquisition, development, management, leasing, valuation and other related matters.
• Knowledge of SPLUMA, the SANRAL Act, the National Roads Act, land administration processes and other relevant legislation, including understanding of property development and management laws and regulations.
• Knowledge in interpreting plans through Geographic Information Systems (GIS) or other relevant systems.
• Financial/Commercial analysis and Third-Party Management
• Conduct the financial, commercial and business analysis required to support the development of strategic commercial property initiatives that aim to optimise commercial benefit for business development and the support of the overarching business strategy.
• Collaborate with the multi-disciplinary teams to utilise research and insights gathered across various market factors, including sustainability, technological and economic, to assist with the evaluation, prioritisation and recommendation of new markets and revenue opportunities.
• Quantify the potential benefits of leveraging opportunities and/ or mitigating against potential risks identified through an understanding of the operational landscape, including technology, stakeholder, market, and legal/regulatory drivers.
• Combine understanding of operational landscape and market factors with analysis and interpretation of business financial data to produce statistical information used to assess past and present, and forecast future financial performance, or projects and/or the business.
• Compile necessary monthly and quarterly reports for finalisation by the GM Business Development.
• Compile and manage the operational risk register for the Commercial Property Portfolio.
• Tender preparation & Project/Contract Administration, which include contract management, execution of activities in accordance with contractual terms and conditions in line with specified requirements and SANRAL’s approved procurement policies, management of 3rd party service provider performance, ensuring services are aligned with SANRAL’s standards and that necessary remedial actions are taken to align relationships and performance with strategic objectives.
• Cultivate and maintain good working relationships with key stakeholders and service providers.
• Actively participate in the relevant functional Working Group/Forums/Clusters.
• Attend networking and industry events and create presentations that explain new SANRAL commercial properties and products and services (unique value proposition to market), to support the General Manager Business Development.
• Achieve an acceptable rating from internal audit in line with SANRAL’s standards, resolve audit findings and close identified gaps within agreed timeframes.

KEY RESPONSIBILITIES:

Commercial properties development strategy and planning

• Assist with and provide input into the development of an enterprise- wide strategic plan that leverages the long-term business strategic objectives.
• Propose (commercial property investment) initiatives to support the implementation of the strategic plan.
• Develop, in collaboration with the GM Business Development, a commercial properties investment strategy to optimise the commercial and revenue benefit for SANRAL.
• Develop, in collaboration with the GM Business Development, strategies for commercial properties product and services; and commercial analysis and associated implementation plans that detail the approach to achieving defined strategic objectives.
• Develop a measurement criteria to monitor commercial properties investment implementation and provide input to the business development strategy updates and monitor economic and financial performance of the commercial property portfolio.
• Monitor and report on predefined measurement criteria and recommend or co-create corrective actions where necessary.
• Review and improve SANRAL Property Policy.
• Review and improve SANRAL land use plan.
• Assist in the development of the Business Development Policy.
• Strategy development and planning in accordance with the long-term business strategic objectives to grow revenue from opportunities related to the acquisition of properties required for development.
• Make recommendations to management regarding necessary changes to organisational strategies, policies, procedures that can affect clients’ inclination to accept new business offerings.
• Developing a commercial properties strategy in conjunction with the Business Development Manager, marketing department, and the General Manager: Business Development.

Business development and market research

• Continuously research, in collaboration with the Market Research Specialist, and identify opportunities for new commercial property developments for revenue growth for SANRAL.
• Develop, in conjunction with relevant cross-functional internal stakeholder teams, detailed execution plans for exploiting new markets and revenue opportunities identified.
• Define the commercial property investment strategic plan, which outlines the essence of the product; the product strategy, including market analysis and, in consultation with the Business Development Manager, customer acquisition and retention and the product roadmap that documents the plan to deliver key features over time.
• Conduct extensive ongoing market research to keep track of competitors’ commercial property product developments and marketing strategies, as well as identifying lease patterns and monitor market/competitor emerging trends.
• Continuously evaluate new markets, revenue opportunities, and provide detailed commercial plans for exploiting new markets and revenue opportunities identified for SANRAL to optimise the commercial benefit.
• Maintain competitor awareness to maximise penetration in markets held by the competition and foster partnerships with new and existing stakeholders in the commercial property.
• Provide consultation and technical assistance, including business/commercial valuations of commercial properties, etc., to any SANRAL programmes geared towards business development.
• Maintain market and deal expertise by networking, participating in market discussions, engaging with stakeholders, evaluating past failures    and    successes,    and building skills and experience.

Operations and Technical Management

• Manage SANRAL’s commercial property master planning and rezonings and enhance asset value by delivering developments that exceed industry standards, in partnership with the Engineering and other relevant Business Unit Heads.
• Ensure effective management of risks and compliance management to ensure compliance with all applicable statutory regulations.
• Include investment partnerships trends, insight and best practice into the commercial property or asset class development.
• Analyse and explore SANRAL’s property development opportunities and develop pipeline for development and deliver on net income budget.
• Manage the Capex and OPEX spend according to the approved budget, and assist regions. This includes managing arrears proactively, addressing any issues, drive implementation of corrective action and follow up with clients to correct payment behaviour or implement other appropriate resolutions.
• Ensure commercial objectives for Profit, environment, social, and governance performance for each commercial property development project are achieved
• Ensure that green and sustainable development principles are implemented to developments and responsibly manage any direct impacts that may occur on communities and the environment
• Manage and oversee operations, administration, and improvement of commercial properties, development proposals, applying industry contracting standards JBCC, SAICE GCC or any other relevant Development Agreements.
• Manage preliminary feasibilities, define & evaluate best use options for commercial properties and/or assets class.
• Prepare commercial property funding proposals based on sound capital raising models, together with commercial, and liaise with authorities, management/relevant parties, and assist in ensuring deal forum motivation of the highest standard.
• Negotiate terms of development leases with prospective clients and prepare relevant agreements.
• Develop design briefs with external consultants to preliminary costing stage.
• Negotiate/gain approvals in a timely cost-effective manner, and liaise with management ensuring appropriate financial, commercial and legal risks are documented, updated progress, cash flow & project issues as they arise.
• Monitor progress and oversee property development Practical Completion, final certificates in consultation with management and the appropriate Certifier.
• Ensure accurate and timely information is available for monthly Management Reports, covering all aspects of commercial property development projects.
• Implement best practice in relation to the appointment of professional teams and contractors in consultation with the General Manager for Business Development.
• Manage and prioritise several key tasks at any one time within defined deadlines.
• Monitor and report on predefined measurement criteria and recommend or co-create corrective.
• Assist with Value Engineering of property development concepts & refinement to ensure “futureproofing” of the investments.
• Provide advisory support and facilitate discussions regarding SPLUMA, tribal land, access road transfers, etc.
• Provide support and guidance to Property Acquisition Officers in region which include assisting with drafting recommendations to management for approval of land or commercial property acquisition processes (when required).
• Provide other technical, administrative, and management activities which may be required by the organisation, from time-to-time.

Financial/Commercial analysis and Third-Party Management

• Conduct the financial, commercial and business analysis required to support the development of strategic commercial property initiatives that aim to optimise commercial benefit for business development and the support of the overarching business strategy.
• Collaborate with the multi-disciplinary teams to utilise research and insights gathered across various market factors, including sustainability, technological and economic, to assist with the evaluation, prioritisation and recommendation of new markets and revenue opportunities.
• Quantify the potential benefits of leveraging opportunities and/ or mitigating against potential risks identified through an understanding of the operational landscape, including technology, stakeholder, market, and legal/regulatory drivers.
• Combine understanding of operational landscape and market factors with analysis and interpretation of business financial data to produce statistical information used to assess past and present, and forecast future financial performance, or projects and/or the business.
• Compile necessary monthly and quarterly reports for finalisation by the GM Business Development.
• Compile and manage the operational risk register for the Commercial Property Portfolio.
• Tender preparation & Project/Contract Administration, which include contract management, execution of activities in accordance with contractual terms and conditions in line with specified requirements and SANRAL’s approved procurement policies, management of 3rd party service provider performance, ensuring services are aligned with SANRAL’s standards and that necessary remedial actions are taken to align relationships and performance with strategic objectives.
• Cultivate and maintain good working relationships with key stakeholders and service providers.
• Actively participate in the relevant functional Working Group/Forums/Clusters.
• Attend networking and industry events and create presentations that explain new SANRAL commercial properties and products and services (unique value proposition to market), to support the General Manager Business Development.
• Achieve an acceptable rating from internal audit in line with SANRAL’s standards, resolve audit findings and close identified gaps within agreed timeframes.

EMPLOYMENT REFERENCE CHECKS:

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.

Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.

EMPLOYMENT EQUITY
Appointments will be made in accordance with SANRAL’s Employment Equity plan.

SANRAL reserves the right not to fill any position

Closing date for applications:   28 February 2025

 

Head of Department – Customer Services

Position Objective

To define and  provide  outstanding customer service by leading and motivating their team and developing programs to increase customer satisfaction. The role will be to define, institutionalise and manage the customer experience within the Business, incorporating the establishment and management of call centres and SANRAL Projects.

MINIMUM REQUIREMENTS

• Bachelor’s Degree in Communication / Marketing or Relevant undergraduate degree
• 10 years’ work experience with 5 years in a management role

KNOWLEDGE AND EXPERIENCE

• CEM, Marketing and / or Call Centre function
• Customer skills and customer relations management
• Project Management & people management experience
• people management at a Senior Management level

SKILLS AND ABILITIES

• Excellent communication skills (oral & written)
• Call Centre functionality
• Understanding of Governmental business projects, like Vala Zonke )
• Listening skills to understand exactly what the customer
• Problem sensitivity & complex problem solving
• Confidence, patience, politeness, tact & diplomacy
• Creative thinking
• Ability to work under pressure
• Judgment and decision making
• Oral comprehension & expression
• Team player & business coach

KEY RESPONSIBILITIES

STRATEGY

• Understand the business objectives and how they relate to CEM, Call Centre Strategies as well as Governmental projects.
• Achieve the contractual business deliverables for the  National Call Center Strategy
• revolutionizing how they connect with our customers.
• Implementing processes from traditional methods to a digital-first approach,
• Implementation of world class and digital experiences that drive meaningful customer engagement.
• Review and validate strategic direction through monitoring the economic status quo
• Measure success factors for excellence in Customer Service,  Key and Corporate Accounts and Call and Project centres
• Stakeholder, Collaboration and Cooperation of Governmental entities

KEY SERVICE AREA

• Workforce planning to ensure optimisation in National Call Center and Sanral Projects
• Audit existing customer service levels and facilitate weekly/ monthly / quarterly reporting
• Create experience standards & incorporate throughout the entire management function, incorporating business documentation  and all other reporting functions
• Define, facilitate & maintain the desired brand, look & feel against the given contractual obligations
• Handle all points of customer contact with a strong focus on delivery exemplary & identify areas of improvement
• Apply financial principles, incorporating cost saving, ensuring value add Ensure legal and governance compliance measurements relevant per environment

KEY RESPONSIBILITIES (continue)

REPORTING

• Policy & Statutory Governance
• Contractual Compliance, incorporating all Customer Service and DPC reporting requirements
• Sub-contractor & stakeholder  relationships
• Keep abreast of Economic sphere
• Compilation of all contractual and monthly reports

LEADERSHIP

• Interfaces between multiple Mancos, DHs & Employees
• Enhance the reputation (Brand identity and awareness)
• Foster quality and a high level of service delivery satisfaction
• monitoring of performance and conduct of personnel required to achieve the contractual objectives.

EMPLOYMENT REFERENCE CHECKS

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks aconsent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the informationprovided for the purpose of your application for the position as well as the verification and record keeping of such credentials.
Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.
EMPLOYMENT EQUITY

Appointments will be made in accordance with SANRAL’s Employment Equity plan
.

SANRAL reserves the right not to fill any position

Closing date for applications:

03 March 2025

Preference will be given to personnel who are currently performing the task

The employment status of the position has changed from Fixed Term Contract to Permanent
Please note that feedback will be given to shortlisted candidates only.

 

Head of Department: Facilities Management

POSITION OBJECTIVE:

Facilities Management services delivered through the proactive management of Integrated Facilities Management outsourcing contract working with respective subcontractors to ensure the functionality of all facilities, ensure the value preservation and sustainability of assets. Ensure that planned maintenance, corrective maintenance, preventative maintenance, on-going routine.

MINIMUM REQUIREMENTS

• A Diploma or Degree in Built Environment / similar at an NQF level 6/7.
• At least ten (10) years’ experience in the Facilities Management field with at least five (5) years of experience in a senior management role.

ADVANTAGEOUS

• Five (5) years’ experience in Estimation and Pricing.
• Quantity surveying experience.
• Knowledge of SCADA and/or remote site security monitoring.

TECHNICAL COMPETENCIES

• Multiple stakeholder management and influence.
• Comprehensive understanding of national building regulation acts and building associated trades.
• Vendor and subcontractor management.
• Staff Management.
• Contract Management experience.
• Project Management.
• Fundamental knowledge of municipal by-laws, OHSACT & SANS.
• Leadership and business Management

KEY RESPONSIBILITIES:

Operational

• Design and review a Facilities Management Plan as part of strategic maintenance and policy framework in accordance with contractual requirements, and regulatory obligations.
• Design and review a Security Plan and policy framework to achieve Physical Security in accordance with contractual and legislative obligations based on industry’s best practice.
• Oversee all specialized maintenance work and building maintenance work.
• Oversee integrated Facility Management Projects that can improve efficiency and compliance to overall environmental, health, and security standards.
• To oversee all projects relating to technical and mechanical service.
• Identify and implement resources to deliver the operational and maintenance subcontractor requirements for Facilities and Physical Security in accordance with agreed business plans, organisational policies and procedures and all applicable contractual obligations.
• Identify integrated Facility Management Projects that can improve efficiency and compliance to overall environmental, health, and security standards.

Key Service Area

• Monitor and address the delivery of all Facility Management  functions to achieve contractual KPIs.
• Act to control improvements or changes to address the construction and renovation of projects that are identified.
• To manage the delivery of the Facilities and Security Functions in compliance with regulatory obligations.

Reporting / Sustainability

• Preparation and consolidation of formal and adhoc submissions of Management Committee and Board Reports
• Contribution to submission of monthly and ad-hoc progress reports as formally requested.

People Management

• To contribute towards a working environment that is conducive through managing and instilling behaviour supporting the organisational values.
• Manage performance and productivity of the Facilities and Security Management team to achieve overall business objectives.
• Monitor and address gaps in service delivery and overall relationship management with key stakeholders.

EMPLOYMENT REFERENCE CHECKS

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.

Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.

EMPLOYMENT EQUITY

Appointments will be made in accordance with SANRAL’s Employment Equity plan.

Preference will be given to personnel who are currently performing the task.

SANRAL reserves the right not to fill any position

Closing date for applications:   03 March 2025

Please note that feedback will be given to shortlisted candidates only. 

The employment status of the position has changed from Fixed Term Contract to Permanent. To accommodate this change, the closing date of the position has changed to the 03rd of March 2025. 

 

Head of Department: Road Side System (RSS)

POSITION OBJECTIVE

Proactive management of Road-Side systems working with respective subcontractors (where required) to ensure the functionality of all road-side systems, ensure the value preservation and sustainability of roadside assets as required. Ensure that planned maintenance, corrective maintenance, preventative maintenance and on-going routine maintenance.

MINIMUM REQUIREMENTS

• An NQF level 6 or equivalent qualification.
• At least ten (10) years’ experience within technical operations with at least five (5) years of experience in a senior operations management level.
• At least two (2) years active experience in implementation of technical process control management.
• Able to travel daily dependant on requirements.
• Working at heights certification and sound health (medical certification)
• Management of a SANAS Accredited Laboratory.

TECHNICAL COMPETENCIES

• 24-hour Roadside Systems management and support.
• Experience with Road tolling projects/Systems environments.
• Working knowledge of corrective and preventative maintenance.
• Knowledge of immovable asset management system.
• Experience on 3rd and 4th level incident management.

KEY RESPONSIBILITIES

Operational

• Identification, control and coordination of activities required for Roadside System Asset Management and Maintenance in accordance with Asset Management Protocols.
• Identify, monitor and critically address all defects arising in the Roadside System infrastructure.
• Set up, facilitate and manage the interface of vendors and third parties responsible for specialised service delivery including 3rd and 4th level incident management.
• Draft, review and implementation of policy, procedure and policy in accordance with contractual and company requirements.
• Identification, monitoring and management of all resource requirements across multiple sites in conjunction with Facilities Management to achieve contractual service delivery requirements.

Key Service Area

• Roadside System Operational Performance dependant on business needs.
• Roadside Systems Monitoring for optimal real-time service delivery (stringent downtime penalty regime).
• Roadside Support Maintenance (E&M).
• Warehouse and Workshop Management.

Reporting

• Compile, submit and close out critical project reports.
• Contribution to formal and adhoc submissions of Management Committee and Board Reports.
• Contribution to submission of monthly reports.
• Contribution to submission of ad hoc progress reports as formally requested and or arising out of general Risk Assessment.
• Compile operational / organisational reports and any other reports, where necessary.

People Management

• To contribute towards a working environment that is conducive through managing and instilling behaviour supporting the organisational values.
• Critical leadership and management of specialised roadside and general IT/maintenance teams within a 24/7 non-negotiable.
• Monitor and address gaps in service delivery and overall relationship management with stakeholders.

EMPLOYMENT REFERENCE CHECKS

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.

Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.

EMPLOYMENT EQUITY

Appointments will be made in accordance with SANRAL’s Employment Equity plan.

Preference will be given to personnel who are currently performing the task.

SANRAL reserves the right not to fill any position

Closing date for applications:   03 March 2025

Please note that feedback will be given to shortlisted candidates only. 

The employment status of the position has changed from Fixed Term Contract to Permanent. To accommodate this change, the closing date of the position has changed to the 03rd of March 2025. 

 

HSE Manager

POSITION OBJECTIVE

Design, implement, manage and maintain SHE management system for ETC while monitoring and advising on all SHE related risk and compliance activities for ETC.

MINIMUM REQUIREMENTS

• A Senior Certificate (Grade 12).
• A relevant undergraduate degree / diploma / certificate in SAMTRAC / Safety Management.
• At least 8 – 10 years’ experience managing a SHE Team
• OHS & E Legal Liability.
• SACPCMP – Certified CHSO (Construction Health & Safety Officer).

ADVANTAGEOUS

• SARTSM Traffic Safety Officer / Roadworks Traffic Management Training
• Valid driver’s license.

TECHNICAL COMPETENCIES

• Detailed knowledge of and experience with COIDA (new claims registrations, follow up on claims, Return of Earnings submissions, Registration and De-registration of companies with the Compensation Fund).
• Expert knowledge of the Occupational Health and Safety Act and Regulations, Municipal By-laws and applicable SANS Standards.
• Expert knowledge of Environmental legislation, standards, and compliance.
• Compliance and maintenance of ISO45001 and ISO 14001 management systems.
• Ensuring subcontractor compliance with legislation and internal policy and procedures.
• Advanced OHS Act and Regulations.

KEY RESPONSIBILITIES

Safety, Health and Environment Management

• Maintain the SHE Management System in compliance with contractual and legislative requirements.
• To manage the monitoring and review of safety and health practices in accordance with ISO 45001 and other legislative requirements.
• To manage the monitoring of environmental practices in accordance with ISO 14001 and other legislative requirements.
• Ensure all operational expenditure are in accordance with financial processes, prescribed schedule of payments and procurement processes.
• To manage the coordination of heath/hazard/hygiene risk assessments and reporting on action resolution.

Risk and Compliance Management

• To guide the management and compliance to organisational policies and procedures and adherence to all statutory and regulatory requirements prescribed for overall corporate governance.
• To plan and guide the management of each workplace site for compliance to the Company’s SHE Management Plans and report on all incidents or non-compliance activities for resolution.
• Coordinate and do the health / hazard / hygiene risk assessments and environmental objectives and reporting on action resolution and mitigation of each risk.
• Internal audits of SHE management system.
• Subcontractor management.
• Audit subcontractors to ensure their compliance to Contractual and Legislative requirements
• Management of SHE Incidents in the workplace.
• Emergency preparedness and response plans and drills including maintenance of duly trained staff.
• To jointly review the Business Continuity and Disaster Recovery plans annually to ensure all tasks are correctly assigned and are implementable by designated personnel.
• Identify and coordinate the facilitation of educational and skills training programmes for HSE personnel (i.e. first aid, fire marshal, SHE rep, etc.).

Reporting

• To contribute to compilation and submission of regular reports to the Management Committee.
• To contribute to the compilation and submission of monthly Board reports.
• To contribute to compilation and submission of ad hoc progress reports as formally requested through the GORT Contractual process or arising out of general Risk Assessment.

People Management

• To Identify, define, appoint and monitor the performance and conduct of personnel required to achieve the contractual objective and adherence to regulatory and statutory framework.
• To create a working environment that is conducive through personal, internal and external business conduct that supports organisational values.
• To interpret and guide adherence to the legislative framework that defines Human Resources’ strategies, policies, procedures, processes and documentation.

Cost and Resource Management

• To guide the identification, planning and management of all related operational costs in accordance with financial processes, prescribed schedule of payments, procurement and subcontractor management policies and procedures.
• To guide the planning, identification, request and monitoring of the delivery and maintenance of all resources (facilities, IT, security etc.) required to implement and achieve contractual objectives.

EMPLOYMENT REFERENCE CHECKS

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.

Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.

EMPLOYMENT EQUITY

Appointments will be made in accordance with SANRAL’s Employment Equity plan.

Preference will be given to personnel who are currently performing the task.

SANRAL reserves the right not to fill any position

Closing date for applications:   3 March 2025

Please note that feedback will be given to shortlisted candidates only. 

The employment status of this position has changed from Fixed Term Contract to Permanent. To accommodate this change, the closing date of the position has changed to the 03rd of March 2025”.

 

Junior Desktop Support Engineer x5

POSITION OBJECTIVE:

To provide a day-to-day technical desktop support and manage the technology infrastructure in line with SANRAL business needs and requirements. To provide first-line and second-line technical support for end-user computing, ensuring all SANRAL’s IT systems, applications, and devices are operational and secure. The role involves managing IT service requests, resolving incidents, supporting SANRAL systems, and ensuring compliance with IT policies and SLAs across all SANRAL regional offices.

MINIMUM REQUIREMENTS:

• A Certificate in Information Technology at an NQF level 5.
• At least two (2) years of relevant desktop and support experience in an ICT environment.

ADVANTAGEOUS:

• A National Diploma in IT at an NQF level 6.
• Certificates:
  • ITIL Foundation or A+ Certificate or N+ Certificate or Microsoft Technical qualifications (MCSE).
• Well versed in Microsoft technology, encompassing but not exhaustive of the following:
  • Office 365
  • MS Exchange Online

TECHNICAL COMPETENCIES:

• Ability to prioritize calls for implementation, together with expectations management.
• Service/Customer Orientation.
• Knowledge of the latest technological trends to promote new technologies within the organization and suggest changes to the present framework.

KEY RESPONSIBILITIES:

Management of systems in accordance with ITIL Methodologies

• Respond to calls and requests logged on HelpDesk timeously and resolve them accordingly.
• Collaborate with regional teams to manage region-specific IT challenges, ensuring smooth operations across all locations.
• Follow the change management, incident management and problem management according to the ITIL Framework.

Mobility and End-User Computing Support

• Administer and support end-user devices, including desktops, laptops, printers, scanners, Video Conferencing equipment and mobile devices across SANRAL regions.
• Provide technical assistance forall SANRAL systems, ensuring the system operates without interruptions.
• Support the setup and configuration of all SANRAL applications.
• Maintain a high level of user satisfaction by responding promptly to support requests.

Incident and Request Management

• Respond to, analyze, and resolve incidents and service requests logged via SANRAL’s Service Management tools.
• Escalate unresolved issues to appropriate service providers or internal teams within SLA timelines.
• Monitor and report recurring issues to identify root causes and recommend long-term fixes.

IT Asset and Compliance Management

• Maintain an accurate inventory of SANRAL IT assets, ensuring proper tagging and lifecycle management.
• Conduct regular asset audits and coordinate with the Asset Management team for asset returns, disposals, and donations.
• Ensure all IT systems and processes comply with SANRAL’s IT policies and governance frameworks.

EMPLOYMENT REFERENCE CHECKS

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.

Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.

EMPLOYMENT EQUITY

Appointments will be made in accordance with SANRAL’s Employment Equity plan.

SANRAL reserves the right not to fill any position

Closing date for applications:   02 March 2025

Please note that feedback will be given to shortlisted candidates only. 

 

Project Lead

POSITION OBJECTIVE:

The Project Lead coordinates and manages the various phases in conjunction with the project managers from design to project close out to ensure the achievement of overall programme objectives.  The successful candidate will be expected to lead, guide, and assist the project managers and multi-disciplinary project teams to manage the project deliverables, including financial, technical, and socio-economic aspects.  They will be expected to ensure project management in respect of specific norms and standards, according to relevant legislation, the efficient management of resources, time and budgets associated with projects under the respective program.  They will have to develop and maintain excellent working relationships with external stakeholders and to ensure required business results.

MINIMUM REQUIREMENTS:

• Must have a B Eng. or B Sc. or B Tech Eng. Degree in Civil Engineering.
• A minimum of 15 years’ relevant experience in planning, design, project and contract management of major road and bridgeworks post qualification.
• Registered with ECSA as a Professional Engineer or Professional Engineering Technologist.
• Registration with SACPCMP as either Pr CPM or Pr CM will be an added advantage.
• Membership of the Institution of Arbitrators will be an added advantage.
• At least five years’ experience in projects exceeding R500 million.

WORKPLACE COMPETENCIES:

The successful candidate will be able to effectively demonstrate the following:

• Extensive knowledge of relevant industry standards and specifications, as well as the FIDIC Suite of General Conditions of Contract and relevant legislation. The ability to demonstrate attention to detail and sound engineering and project management judgement and work well under pressure.
• Extensive experience in the planning, design, and construction of road infrastructure projects.
• Extensive program and contractual claims management experience.
• Good organizational and planning skills.
• Extensive knowledge of relevant industry standards and specifications and relevant legislation, with emphasis of OHS Regulations and Environmental.
• The ability to effectively communicate with stakeholders including the business and industry stakeholders as well as the media.
• Excellent verbal and written communication skills

KEY RESPONSIBILITIES:

Identification of Projects     

• Participates in the identification and prioritizing of projects using data from relevant management systems and personal knowledge.
• Plan, monitor and control programme cost, schedule, performance, scope, integration, risk, procurement, stakeholder management, and communications.
• Based on requirements of the project, prepare annual budget and program.
• Ensure accurate identification of projects.
• Ensure effective prioritizing of projects.
• Ensure correct allocation of project funds.
• Ensure accurate project scope based on relevant requirements.
• Ensure claims are analyzed and responses prepared timeously.

PROJECT MANAGEMENT

• Visits sites on a regular basis to monitor progress against the project plan.
• Monitors performance of projects through regular meetings with consultants and contractors.
• Conducts regular audits.
• Monitors financial performance to ensure the project remains within budget.
• Prepare monthly forecast of expenditure for each project.
• Verify payment certificates prior to approval for payment.
• Review scope of work and potential impact on the budget and request additional funds if necessary.
• Identify possible hazardous locations of pedestrians and vehicles on network.
• Monitor transformation targets in terms of targets on construction projects.
• Identify/manage community development projects.
• Maintain good corporative governance in terms of risks and audits requirements on projects.
• Consider innovation in project life cycle.
• Ensure early identification of problems and mitigation thereof.
• Ensure effective project and contract management.
• Ensure completion of projects on time, within budget and conformance with quality standards.
• Ensure compliance with all technical, financial, and quality requirements of the contract.
• Ensure compliance to terms and conditions of the contract.
• Ensure effective cash flow management.
• Identify changes in project scope timeously.
• Mitigate and report on incidents as and when required.
• Understand the Claims process and ensure that Notices, Claims and Engineer’s Determinations are reported to the Chair of the Claims Committee.
• Coordinate submissions, responses, and presentations to the Dispute Adjudication Board
• Claims assessment and preparation of response and memorandum.
• Compilation of submissions to the DAB.
• Represent SANRAL at DAB hearings.

SPECIALIST SUPPORT

• Lead and advise on all contractual claims and disputes.
• Heads up and/or actively participates in activities of a relevant technical cluster.
• Shares knowledge and experience with colleagues.
• Pursue research and best practice.
• Involved with development and improvement of specifications for SANRAL.
• Reviewing of Regional Memoranda and contract documentation.
• Ensure quality service delivery through use of appropriate solutions.
• Promote SANRAL’s credibility and promote aims and objectives of SANRAL.

PROCUREMENT MANAGEMENT   

• Participates in the evaluation of tenders and appointment of consultants and contractors.
• Prepare relevant scope documentation for appointment of consultants and contractors.
• Prepare relevant tender documentation, in association with consultant, based on the scope of the project.
• Attends site inspections and brief contractors on services required for project.
• Participates in the adjudication of tenders and review recommendations by consultants.
• Ensure appointment of competent consultants.
• Ensure use of appropriate and correct tender documentation as per specifications.
• Ensure compliance to SANRAL’s procurement and Transformation policies.

COMMUNICATION AND STAKEHOLDER MANAGEMENT

• Maintains good working relationships with all colleagues in all regions and areas of expertise.
• Cultivates and maintains good working relationships with key stakeholders, consultants, and contractors.
• Ensure internal collaboration and co-operation.
• Promote aims and objectives of SANRAL.

EMPLOYMENT REFERENCE CHECKS

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.

EMPLOYMENT EQUITY

Appointments will be made in accordance with SANRAL’s Employment Equity plan.

SANRAL reserves the right not to fill any position.

Closing date for applications: 5 March 2025.

Please note that further communication will be limited to shortlisted candidates only.

Please view our vacancies on this link(www.nra.co.za)

 

Project Manager D

POSITION OBJECTIVE:

To ensure project management in respect of specific norms and standards, according to relevant legislation, and the efficient management of resources, time and budgets associated with projects under the incumbent’s control. To develop and maintain excellent working relationships with external stakeholders and to ensure required business results.

MINIMUM REQUIREMENTS:

• B Eng. or B Sc. or B Tech Eng. Degree in Civil Engineering.
• A minimum of 5 years’ relevant experience in any of the following fields: planning, design, construction, operations and maintenance, project, and contract management of major roadworks.
• Registered with ECSA as a Professional Engineer or Professional Engineering Technologist.

WORKING CONDITIONS / INHERENT REQUIREMENTS OF THE JOB:

• Travel as and when required.
• Attend Cluster Meetings as an when required.
• Driver’s License.
• Work is performed in a combination of office and construction site environment, as and when required.

Skills and Competency of the ideal candidate: 

Extensive knowledge of relevant industry standards and specifications, as well as the FIDIC suite of General Conditions of Contract and relevant legislation. The ability to demonstrate attention to detail and solve problems in a timely manner. The candidate should exhibit sound and accurate engineering and project management judgment and work well under pressure. Extensive project management experience in the roads sector post ECSA registration.

KEY PERFORMANCE AREAS INCLUDE, BUT ARE NOT LIMITED TO:

Identification of Projects

• Participates in the identification and prioritizing of projects using data from relevant management systems, network inspections, and personal knowledge.
• Based on requirements of the project, prepare annual budget and program.
• Ensure accurate identification of projects.
• Ensure effective prioritizing of projects.
• Ensure correct allocation of project funds.
• Ensure accurate project scope and realistic timeframes based on relevant requirements.

Procurement Management

• Participates in the procurement processes for the appointment of consulting engineers and contractors as per the Employer’s standard operating procedures for procurement.
• Prepare relevant tender documentation for appointment of consulting engineers.
• Prepare relevant tender documentation for construction, in association with the consulting engineer, based on the scope of the project.
• Attend tenderer’s briefing meetings and site inspections to brief contractors on services required for project.
• Understands risk identification and analysis in respect of tender evaluations.
• Understands Pricing Schedules and analysis of tendered rates.
• Ensure use of appropriate and correct tender documentation as per specifications.
• Ensure compliance to SANRAL’s procurement policy.

Project Management

• Manages both Consultant and Construction Contracts over the full spectrum of SANRAL projects.
• Visits sites on a regular basis to monitor progress against the project plan.
• Monitors performance of projects through regular meetings with consultants and contractors.
• Ensure that appointed service provider conducts regular site audits.
• Monitors financial performance to ensure the project remains within budget.
• Prepare monthly forecast of expenditure for each project.
• Verify fee accounts and payment certificates prior to approval for payment.
• Review scope of work and potential impact on the budget and request additional funds if necessary.
• Identify possible hazardous locations of pedestrians and vehicles on network.
• Monitor transformation targets in terms of targets on construction projects.
• Identify and manage community development projects.
• Maintain good corporative governance in terms of risks and audits requirements on projects.
• Consider innovation in project life cycle.
• Ensure early identification of problems and mitigation thereof.
• Ensure effective project and contract management.
• Ensure completion of projects on time, within budget and conformance with quality standards.
• Ensure compliance with all technical, financial and quality requirements of the contract.
• Ensure compliance to terms and conditions of the contract.
• Understand the Claims process and ensure that Notices, Claims and Engineer’s Determinations are reported to the Chair of the Claims Committee.
• Understand the Dispute process and the functions of the Dispute Adjudication Board.
• Ensure effective cash flow management.
• Identify changes in project scope timeously.
• Mitigate and report on incidents as and when required.

Specialist Support 

• Heads up and/or actively participates in activities of a relevant technical cluster.
• Shares knowledge and experience with colleagues.
• Pursue research and best practice.
• Involved with development and improvement of specifications for SANRAL.
• Reviewing of Regional Memoranda and contract documentation.
• Ensure quality service delivery through use of appropriate solutions.
• Promote SANRAL’s credibility and promote aims and objectives of SANRAL.

Communication Management

• Maintains good working relationships with all colleagues in all regions and areas of expertise.
• Cultivates and maintains good working relationships with key stakeholders, consultants and contractors.
• Ensure internal collaboration and co-operation.
• Promote aims and objectives of SANRAL.

EMPLOYMENT REFERENCE CHECKS 

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.

EMPLOYMENT EQUITY

Appointments will be made in accordance with SANRAL’s Employment Equity plan.

SANRAL reserves the right not to fill any position.

Closing date for applications:   06 March 2025

Please note that further communication will be limited to shortlisted candidates only.

Please submit your CV online (www.nra.co.za)

 

Project Manager E x3

POSITION OBJECTIVE:

To ensure project management in respect of specific norms and standards, according to relevant legislation, and the efficient management of resources, time and budgets associated with projects under the incumbent’s control. To develop and maintain excellent working relationships with external stakeholders and to ensure required business results.

MINIMUM REQUIREMENTS:

• B Eng. or B Sc. or B Tech Eng. Degree in Civil Engineering.
• A minimum of 10 years’ relevant experience in any of the following fields: planning, design, construction, operations and maintenance, project, and contract management of major roadworks.
• Registered with ECSA as a Professional Engineer or Professional Engineering Technologist.

WORKING CONDITIONS / INHERENT REQUIREMENTS OF THE JOB:

• Travel as and when required.
• Attend Cluster Meetings as and when required.
• Driver’s License.
• Work is performed in a combination of office and construction site environment, as and when required.

SKILLS AND COMPETENCY OF THE IDEAL CANDIDATE:

Extensive knowledge of relevant industry standards and specifications, as well as the FIDIC suite of General Conditions of Contract and relevant legislation. The ability to demonstrate attention to detail and solve problems in a timely manner. The candidate should exhibit sound and accurate engineering and project management judgment and work well under pressure. Extensive project management experience in the roads sector post ECSA registration.

KEY PERFORMANCE AREAS INCLUDE, BUT ARE NOT LIMITED TO:

Identification of Projects     

• Participates in the identification and prioritizing of projects using data from relevant management systems, network inspections, and personal knowledge.
• Based on requirements of the project, prepare annual budget and program.
• Ensure accurate identification of projects.
• Ensure effective prioritizing of projects.
• Ensure correct allocation of project funds.
• Ensure accurate project scope and realistic timeframes based on relevant requirements.

Procurement Management 

• Participates in the procurement processes for the appointment of consulting engineers and contractors as per the Employer’s standard operating procedures for procurement.
• Prepare relevant tender documentation for appointment of consulting engineers.
• Prepare relevant tender documentation for construction, in association with the consulting engineer, based on the scope of the project.
• Attend tenderer’s briefing meetings and site inspections to brief contractors on services required for project.
• Understands risk identification and analysis in respect of tender evaluations.
• Understands Pricing Schedules and analysis of tendered rates.
• Ensure use of appropriate and correct tender documentation as per specifications.
• Ensure compliance to SANRAL’s procurement policy.

Project Management

• Manages both Consultant and Construction Contracts over the full spectrum of SANRAL projects.
• Visits sites on a regular basis to monitor progress against the project plan.
• Monitors performance of projects through regular meetings with consultants and contractors.
• Ensure that appointed service provider conducts regular site audits.
• Monitors financial performance to ensure the project remains within budget.
• Prepare monthly forecast of expenditure for each project.
• Verify fee accounts and payment certificates prior to approval for payment.
• Review scope of work and potential impact on the budget and request additional funds if necessary.
• Identify possible hazardous locations of pedestrians and vehicles on network.
• Monitor transformation targets in terms of targets on construction projects.
• Identify and manage community development projects.
• Maintain good corporative governance in terms of risks and audits requirements on projects.
• Consider innovation in project life cycle.
• Ensure early identification of problems and mitigation thereof.
• Ensure effective project and contract management.
• Ensure completion of projects on time, within budget and conformance with quality standards.
• Ensure compliance with all technical, financial and quality requirements of the contract.
• Ensure compliance to terms and conditions of the contract.
• Understand the Claims process and ensure that Notices, Claims and Engineer’s Determinations are reported to the Chair of the Claims Committee.
• Understand the Dispute process and the functions of the Dispute Adjudication Board.
• Ensure effective cash flow management.
• Identify changes in project scope timeously.
• Mitigate and report on incidents as and when required.

Specialist Support   

• Heads up and/or actively participates in activities of a relevant technical cluster.
• Shares knowledge and experience with colleagues.
• Pursue research and best practice.
• Involved with development and improvement of specifications for SANRAL.
• Reviewing of Regional Memoranda and contract documentation.
• Ensure quality service delivery through use of appropriate solutions.
• Promote SANRAL’s credibility and promote aims and objectives of SANRAL.

Communication Management

• Maintains good working relationships with all colleagues in all regions and areas of expertise.
• Cultivates and maintains good working relationships with key stakeholders, consultants and contractors.
• Ensure internal collaboration and co-operation.
• Promote aims and objectives of SANRAL.

EMPLOYMENT REFERENCE CHECKS

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.

EMPLOYMENT EQUITY

Appointments will be made in accordance with SANRAL’s Employment Equity plan.

Closing date: 06 March 2025

SANRAL reserves the right not to fill any position.

Please note that further communication will be limited to shortlisted candidates only.

Please submit your CV online (www.nra.co.za)

 

Section Head – Call Centre and CBSO

MINIMUM REQUIREMENT

• Relevant undergraduate degree or diploma in Marketing, Business and/or Communication
• 5 years’ experience in a Call Centre environment and people management experience.
• Extraction of Management reports from Call centre systems
• Driver’s license and own car is essential.

KNOWLEDGE AND EXPERIENCE

• Experience in managing multiple service delivery outputs in a National Call Centre setup
• Staff scheduling
• Ability to manage all customer queries
• Align with Marketing and communications requirements
• Knowledge & Experience in drafting Call Centre policies, procedures and work instructions
• Experience in facilitation and coaching of supervisors and Operators
• Knowledge & Experience in handling the most complex customer complaints and/or enquiries
• Experience in designing shift patterns and/or rosters with the number of staff required to meet demand
• Advanced Experience in MS Office suite with special focus on (MS Excel)
• Understanding and management of SMARTZ Call Centre Systems.

SKILLS AND ABILITIES

• Problem solving
• Analytical
• Stress Tolerance
• Communication Skills (Verbal and Written)
• Planning
• Organising
• A strong customer focus and a good telephone manner
• The ability to work well in teams
• Leadership skills and the ability to motivate and develop staff
• A desire to help others work towards targets and develop their skills
• The ability to set, meet and exceed targets
• A focused and self-motivated approach to work
• The ability to manage change

KEY SERVICE AREAS

• Monitoring capacity and functionality of telephony and related call centre technologies required to interface with the TCH and VAS environments in order to achieve contractual service delivery requirements of the National Call Centre Operations
• Monitoring and escalation of incidents of physical and technical facility failure that may impact on delivery of Customer Service Functions
• Monitoring and reporting on operational and contractual statistical information gathered through daily National Call Centre Operation
• Coordinate and monitor the conduct of a Risk Analysis per set criteria to determine requirements for mitigations of risks highlighted and ensure the implementation of security measures for risk mitigation as per agreed protocols
• Monitor the compliance to organisational policies, procedures, adherence to all statutory and regulatory requirements prescribed for overall corporate governance
• Jointly identify, facilitate and manage an Information Security Risk Register those documents, evaluates and track all information security risks and feeds into the Organisational Risk Register.

REPORTING

• Compile, submit ad hoc / monthly progress reports and presentations based on the contractual key performance Indicators for the National Call Centre Operation
• Contribute to the compilation of Risk Assessment reports, regular reports to the Management and Board reports as formally requested through the business.

PEOPLE MANAGEMENT

• Contribute to a working environment that is conducive through managing and instilling behaviour supporting the organisational values
• Provide leadership, development and coaching to Staff by actively engaging and supporting the development of the call centre team to ensure better performance, productivity and quality
• Review the performance of staff by identifying training needs and planning training sessions

EMPLOYEMENT REFERENCE

a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.
Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.

EMPLOYMENT EQUITY

Appointments will be made in accordance with SANRAL’s Employment Equity plan
.
Preference will be given to personnel who are currently performing the task.

The employment status of the position has changed from Fixed Term Contract to Permanent
SANRAL reserves the right not to fill any position
Closing date for applications:
04 March 2025
Please note that feedback will be given to shortlisted candidates only.

 

Section Head – Customer Services and TA’s

JOB PURPOSE STATEMENT

Responsible for management of all strategic relationships with Road Users, Key account holders, and Toll agencies to ensure the long term success of the business area by acting as a constant point of contact and ensuring a high level of service delivery and understands business objectives and how they relate to business strategy

MINIMUM REQUIREMENTS

• B. Com in Business Management / Accounting
• 5 years’ experience of which 2 years is at management level.
• 5 years’ customer service experience

KNOWLEDGE AND EXPERIENCE

• Effective Project Management skills
• Customer Service Management
• Contract Management
• Collections / Finance Industry
• Account and Financial Management
• Exceptional Client Relationship Management

SKILLS AND ABILITIES

• Commitment to learning
• Planning and organising
• Analytical reasoning
• Creative Communication (oral and written)
• Project management
• Relationship Management
• Customer Service
• Adaptability

DUTIES AND ACCOUNTABILITIES

Strategy / Operational

• To implement the Customer Service strategy, assign and manage tasks in Operations
• Manage and monitor all related operational expenses in accordance with Key Accounts Policies and Procedures
• Provide customised key account solutions for registration and account management services
• Deliver on-going consultative support and account management, understanding the client’s needs and identifying opportunities for strategic services
•  Ensure alignment with the marketing and communications strategy for this area

Key Service Area

• Manage and facilitate the strategic relationships (Core accounts, Government, TA’s)
• Ensure adherence (all stakeholders) to terms and conditions / agreements.
• Standardise the functionality of key account system applications and interface with the Key Account holders in order to achieve contractual service delivery requirements
• Monitor and escalate incidents of physical and technical facility failure that may impact on delivery of customer services.
• Establish and promote good will with all customers
• Review client history to assure end-to-end service delivery

Reporting

• Compile and submit ad hoc progress reports and presentations.
• Manage and facilitate commercial reporting
• Contribute to compilation and submission of monthly reports based on performance criteria

Leadership/People Management

• Maintain and encourage a working environment that is conducive to the company values
• Guide, assist and coach employees on financial and transactional requirements
• Train new on boarding staff on Key Account systems and company Policies

EMPLOYMENT REFERENCE CHECKS 

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.

Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.

EMPLOYMENT EQUITY

Appointments will be made in accordance with SANRAL’s Employment Equity plan.

SANRAL reserves the right not to fill any position.

Note: Preference will be given to personnel who are currently performing the task

Please note that further communication will be limited to shortlisted candidates only.

Note: The employment status of the position has changed from Fixed Term Contract to Permanent. To accommodate this change, the closing date of the position has changed to the 03rd of March 2025.

 

Section Head : CS – SANRAL Projects

POSITION OBJECTIVE

Implement, manage and monitor the SANRAL Projects , including Vala Zonke and ITIS  activities to achieve performance objectives in accordance with the clients requirements.

MINIMUM REQUIRENENTS

• Grade 12
• Bachelor’s Degree/ Diploma in Customer Service or Management
• 5 years’ experience which 2 years is at a Supervisory level

KNOWLEDGE AND EXPERIENCE

• Leadership of people in all work activities
• Effective Project Management skills
• Customer Service Management
• Exceptional Client Relationship Management

SKILLS AND ABILITIES

• Service Level Management
• Operational metrics Commitment to learning
• Collaborate with cross-functional teams to implement initiatives
• Planning, organising and implementing
• Analytical reasoning and attention to detail
• Creative Communication (oral and written)
• Project management
• Relationship Management
• Customer Service Orientation
• Initiative and Adaptable
• Developed communication skills

STRATEGY/OPERATIONAL

• Lead and oversee daily operations of the  Project Centre, including Vala Zonke, ITIS  and other contact center, ensuring adherence to service level agreements (SLAs) and operational metrics.
• Analyse performance data to identify trends, opportunities, and areas for improvement.
• Collaborate with cross-functional teams to implement initiatives that enhance operational efficiency and customer experience.
• Monitor and manage workforce planning, including staffing levels, scheduling, and resource allocation.
• Drive a culture of continuous improvement, innovation and best practices within the contact center environment.
• Provide leadership and mentorship to a team of supervisors and agents, promoting professional development and high performance
• Review and update all required policies, procedures, work instructions and other supporting documentation required to manage and monitor service delivery within the Vala Zonke operation.
• Improve the stakeholder engagements as well as identifying areas of improvement through continuous trend analysis and/or development.
• Manage and monitor service delivery in a timely and efficient manner.

KEY SERVICE AREA

• Monitor and manage the  delivery of the Vala Zonke, ITIS and all other Projects within the Governmental  environment
• Improve the stakeholder engagements as well as identifying areas of improvement through continuous trend analysis and/or development.
• Establish and promote goodwill with stakeholders

• REPORTING

• Report on achievement of contractual agreements all projects under management including,  Vala Zonke, ITIS and all other projects, including trend analysis reports
• Compile and submit ad hoc progress reports and presentations whilst updating the Risk Assessment reports as per business requirements
• Contribute to compilation and submission of ad-hoc reports to the Management Committee

• LEADERSHIP & PEOPLE MANAGEMENT

• Maintain and encourage a working environment that is conducive to the company values
• Guide, assist and coach employees in the team on  business model requirements
• Train new on boarding staff on all  systems and company Policies

EMPLOYMENT REFERENCE

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks aconsent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the informationprovided for the purpose of your application for the position as well as the verification and record keeping of such credentials.
Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.
EMPLOYMENT EQUITY

Appointments will be made in accordance with SANRAL’s Employment Equity plan
.
Preference will be given to personnel who are currently performing the task.

SANRAL reserves the right not to fill any position

Closing date for applications:
03 March 2025

The employment status of the position has changed from Fixed Term Contract to Permanent
Please note that feedback will be given to shortlisted candidates only.

 

Section Head: Toll Agency Operations Finance

Note: The employment status of the position has changed from Fixed Term Contract to Permanent. To accommodate this change, the closing date of the position has changed to the 03rd of March 2025. 

POSITION OBJECTIVE

Establish and manage an end-to-end financial service to ensure that all operations finance / transactions linked to Interoperability and Value-Added Services contribute to payment monitoring and financial reporting.

MINIMUM REQUIREMENTS

• National Diploma in Financial Management.
• 7 to 10 years’ experience in finance with 5 years at a managerial level.

KNOWLEDGE AND EXPERIENCE

• Management experience in a financial role.
• Competency in Microsoft Office, Visio & SQL Server
• Customer Relationship Management (CRM) Experience and Invoicing and Collection System
• Working knowledge on payment interfaces between the Transaction Clearing House and South African Banks
• A firm understanding of the National Payment System (PASA)

DUTIES AND ACCOUNTABILITY

Operational

• Implementation, maintenance and the overall management of payment monitoring and financial reporting processes.
• Reporting, escalation, and mitigation of risk, identified through the outcomes of the financial reporting process.
• Safekeeping and confidentiality of financial information.
• Review, sign off and distribution of reports, ensuring a high of standard of reporting throughout the payment monitoring and financial reporting process.
• Tending to organisational items linked to banking and payment reconciliation items.
• Verification of commission invoices and payments made to banks and retailers.
• Ad-hoc duties as requested by the Finance team

Key Service Area

• Ensuring alignment, development and implementation of financial processes with that of the company’s service level agreement.
• Managing the preparation and distribution of periodic financial reports.
• Identifying, assessing, controlling, and mitigating risk identified through the outcomes of the financial reporting process.
• Integration Services, ensuring the alignment of all Banking Interfaces with that of the financial reporting processes.
• Implementation of payment regulations and policies to ensure alignment to the National Payment System.
• Performance optimisation.
• Enforcement of company policies and procedures.
• Coordination of internal and external audit activities.
• Ensure service delivery is carried out in a timely and efficient manner.
• Investigate, resolve, address, and/or respond to issues, complaints or inquiries from both internal and external entities relating to financial reports distributed.

Reporting

• Provide feedback to the Finance Team and Section Head.
• Report on current issues, highlighting risks and corrective measures been taken.
• Compile daily, weekly and monthly reports

People Management

• Identify, define and manage the performance and conduct of personnel required to achieve contractual objectives.
• Manage through and adhere to the legislative framework that defines Human Resources strategies, policies, procedures, processes and documentation.
• Contribute to a working environment that is conducive to organisational values.

EMPLOYMENT REFERENCE CHECKS

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.

Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.

EMPLOYMENT EQUITY

Appointments will be made in accordance with SANRAL’s Employment Equity plan.

SANRAL reserves the right not to fill any position.

Closing date for applications: 03 March 2025

Note: Preference will be given to personnel who are currently performing the task

Please note that feedback will be limited to shortlisted candidates only.

 

Senior Manager: Business Analysis and Process Management

POSITION OBJECTIVE:

To lead, develop, guide and the development of the business process management and enterprise architecture roadmap for SANRAL. To design, modify and develop business solutions while ensuring the effective and optimal use of technology to achieve business enablement and transformation. This includes overseeing the enterprise-wide effort to implement the ICT strategy and tracking benefit realization following the implementation.

MINIMUM REQUIREMENTS:

• An Honours degree or a Postgraduate Diploma at NQF 8.
• At least ten (10) years of relevant experience in business analysis, solution design, and enterprise architecture.
• Five (5) years of management or three (3) years of leadership experience.
• Certification:
  • Business Process Management and Engineering
  • Business Analysis or Business Architecture or Design Thinking

ADVANTAGEOUS:

• The Open Group Architecture Framework (TOGAF)
• COBIT
• ITIL

TECHNICAL COMPETENCIES:

• Extensive Technical Knowledge of Information Technology and general knowledge of specific ICT services, solutions, systems and processes.
• Extensive knowledge of architectural trends, strategy formulation, operational planning, as well as Enterprise Architecture Planning and Design.
• Knowledge of the latest technological trends to promote new technologies within the organization and suggest changes to the present framework.
• In-depth knowledge of architecture frameworks, concepts and best practices.

KEY RESPONSIBILITIES:

Strategy Management

• Monitor and track the performance of strategy implementation, existing plans, and IT systems in terms of contribution to business objectives, functionality, stability, and value.
• Drive smarter technology investments and assist in enterprise-wide continuous improvement activities by reviewing changes in application, infrastructure, process, and IT tools architecture.
• Ensure ongoing operational demand is aligned with annual investment plans and ICT strategy.
• Support the development of the enterprise-wide innovation strategy, innovation roadmap, technology principles, standards, policies, and solution governance.

Enterprise Architecture

• Identify how technology can enable the overall business strategy, governance, architecture, and processes to the impact of technology for business.
• Engage business to understand business imperatives and co-create the ICT strategy, roadmap, and holistic target state to enable the overall business strategy.
• Develop and maintain the overall technology enterprise architecture direction, roadmap, and oversee the definition of the target state blueprints for business, application, information, and technology architecture in line with the ICT strategy.
• Build innovative business cases and financial models that drive technology investments and strategic decision-making to propel the greatest impact on business.
• Develop an effective technology architecture governance model to ensure new systems and application solutions and architecture decisions are consistent across the domains, enterprise, leverage opportunities for common approaches, and are aligned to the technology architecture standards.
• Oversee enterprise architectural efforts, utilizing cross-functional knowledge (strategy, change management, and business process management) to ensure that enterprise architecture standards, policies, and procedures are enacted uniformly across application development projects and programs.
• Oversee efforts across the enterprise to evaluate and recommend technologies to improve business operations.

Business Analysis

• Oversee the planning and estimation of business analysis tasks, including requirement elicitation, analysis, and documentation.
• Identify inefficiencies and gaps, and determine changes to address these issues.
• Provide a holistic perspective on change and assess the feasibility and potential impact of solutions.
• Evaluate and proposed options to align with organisational goals and resources and assess potential risks.
• Maintain strong relationships with stakeholders, manage their expectations, and act as a liaison between business and technical teams.
• Define and present business and technical options, assess costs, benefits, risks, and impacts.
• Oversee a team of junior to senior-level analysts, providing leadership, mentoring, and ensuring the implementation of business analysis practice.

Business Process Management

• Play a lead advisory role in collaboration with business to identify and optimise business processes to enhance operational efficiency.
• Manage and execute a disciplined change management process.
• Develop metrics to track the performance of business processes.
• Develop training programs and migrate users onto new tools and processes.

Demand Management & Portfolio Management

• Prioritise demand based on budget and resource constraints. This includes identifying demand conflicts, recommending escalation of them where appropriate for resolution, and balancing the requests for new work with the current workload.
• Exploit synergies within projects and/or programs across business and facilitate the inclusion of these synergies within a balanced and optimised ICT portfolio.
• Lead and oversee a portfolio of projects, ensuring timely completion and alignment with business goals.
• Identify and address operational, financial, and technological risks within the business.
• Track and ensure the realisation of benefits from strategy management initiatives, ensuring alignment with business goals and measuring the impact on business performance.

EMPLOYMENT REFERENCE CHECKS

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.

Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.

EMPLOYMENT EQUITY

Appointments will be made in accordance with SANRAL’s Employment Equity plan.

SANRAL reserves the right not to fill any position.

Closing date of applications: 2 March 2025

Please note that feedback will be given to shortlisted candidates only. 

 

Supervisor: Core Accounts

JOB PURPOSE STATEMENT

Manage and interact with Core Accounts agents, customer queries, customer escalations and all account queries escalated by the Call Centre, Customer Services Centres, Employer Representative, ETC Management and SANRAL .

MINIMUM REQUIREMENTS

• Relevant diploma in Customer Service/Finance

KNOWLEDGE AND EXPERIENCE

• 3 years’ experience in Customer Service
• Ability to operate under solid pressure and meet tight deadlines.
• Effective project management skills.

SKILLS AND ABILITIES

• Problem solving
• Analytical skills
• Numeric Skills
• Communication skills (Written, verbal and listening)
• Oral comprehension & expression
• Project management
• Attention to detail
• Deadline driven
• Report writing
• Team player
• Sense of urgency
• Stress tolerance
• Target driven
• Resilience

DUTIES AND ACCOUNTABILITY

Operational

• Maintain Internal and External Customer Service Levels Accounts service levels, productivity and quality targets.
• Manage attrition.
• To ensure tag distribution management, TCH/VPC account management, query management but not limited to the above.
• Apply cost-saving practices without compromising quality or service delivery.
• Manage and monitor the operational activities to achieve performance objectives and contractual KPIs.
• Supervise and assist in the delivery of resolutions for all cases and queries within the agreed timelines, in relation to operational processes.
• Build, manage and maintain relationships with all appropriate stakeholders and clients.
• Assist the Contractor in achieving its overall contractual obligation.
• Create a conducive working environment through personal, internal and external business conduct that supports organizational values
• Ensure that the ETC values are adhered to and upheld always.

Key Service Area

• Supervise and conduct a Risk Analysis per set criteria to determine requirements for mitigations of risks highlighted and to ensure the implementation of security measures for risk mitigation as per agreed protocols.
• Supervise compliance of organizational policies and procedures and adherence to all statutory and regulatory requirements prescribed for overall corporate governance.
• To jointly deliver the identification and management of an Information Security Risk.
• Evaluate and track all information security risks and feedback into the Organizational Risk Register

Reporting

• Contribute to the compilation of Risk Assessment reports.
• Contribute to the compilation of regular reports to the Management Committee.
• Contribute to the compilation of monthly reports.
• Contribute to the compilation of ER response letters.
• Contribute to the compilation of ad hoc progress reports as
• formally requested through the GORT Contractual process or arising out of general Risk Assessment.

People Management

• To identify, define and supervise the performance and conduct of personnel required to achieve the contractual objective and adherence to regulatory and statutory framework.
• To maintain a working environment that is conducive through personal, internal and external business conduct that supports organizational values.
• To supervise through and adhere to the legislative framework that defines Human Resources’ strategies, policies, procedures, processes and documentation.

EMPLOYMENT REFERENCE CHECKS 

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.

Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.

EMPLOYMENT EQUITY

Appointments will be made in accordance with SANRAL’s Employment Equity plan.

SANRAL reserves the right not to fill any position.

Note: Preference will be given to personnel who are currently performing the task

Please note that further communication will be limited to shortlisted candidates only.

Note: The employment status of the position has changed from Fixed Term Contract to Permanent. To accommodate this change, the closing date of the position has changed to the 03rd of March 2025.

 

Supervisor: Customer Comms / Website

POSITION OBJECTIVE

Manage the Website Enquiries and  Operators to ensure availability and quality of customer services to Road Users for query raised through the website for account registration, claims and account payments against Mobility  accounts .Responsibility includes managing daily communications with media house, internal and external customers, addressing customer escalations and all Mobile App escalations

MINIMUM REQUIREMENTS

• Grade 12
• Relevant degree / diploma or currently studying towards a degree or Diploma in Business Management or Customer Services
• 2 years supervisory experience in a Mobility accounts and Website enquiry  environment

KNOWLEDGE AND EXPERIENCE

• 3 years’ experience in Customer Service
• Ability to operate under solid pressure and meet tight deadlines.
• Effective project management skills
• Knowledge and experience in managing Business Deliverables
• Experience in face to face customer interactions and effective engagement with third parties

SKILLS AND ABILITIES

• Problem solving
• Analytical skills
• Numeric Skills
• Communication skills (Written, verbal and listening)
• Oral comprehension & expression
• Project management
• Attention to detail
• Deadline driven
• Report writing
• Team player
• Target driven
• Resilience

KEY RESPONSIBILITIES

OPERATIONAL

• To maintain internal and external Customer Service levels.
• Ensure staff meet customer needs in a responsive and efficient manner
• To manage and transact with Road Users making use of the Website and e-mail facilities.
• To supervise responding to and processing of transactions received via these portals.
• To manage, transact and process all transactions received via the Mobility Accounts on Web, APP and E mail functionality.
• To supervise and address compliance to all established policies, procedures, work instructions and other supporting documentation to achieve the Website
• Ensure that all cases are efficiently and timeously handled, and continuously follow up if no responses are received from the relevant departments
• Communicate with road users via the appropriate communication channels to acknowledge their incoming emails, provide feedback once a resolution has been applied and record reference number
• Update all cases accordingly and resolutions to be applied within the required KPI timeframe
• Take part in updating processes and brainstorming innovative concepts for escalations
• Monitor and attend to the escalations mail box at all times, and customer related queries must be resolved from the escalation mailbox for audit purposes
• Prioritize on all SANRAL and stakeholder incoming cases to make sure that business deliverables  is not affected

KEY SERVICE AREA

• Daily allocation of activities
• Monitor productivity and quality
• Supervise and deliver case volumes management in compliance with the Customer Service Operations Strategy
• Review Website to ensure that it is aligned to all SANRAL’s CI
• Investigate and resolve all customer queries from different stakeholder; SANRAL, NCC and ER
• Manage social media engagements Facilitate campaigns and promotions
• Ensure service delivery in a timely and efficient manner
• Manage the 5 days turnaround time on all website
• Manage all the cases on a daily basis to avoid backlog and escalations
• Meet the daily targets
• To supervise and monitor the delivery of real time account management services to Road Users accessing the Website Enquiries and online customer service channels in order to register, query and/or make payments against their TCH e-toll accounts.

REPORTING

• Accuracy and attention to detail when capturing Stats/Volumes, and submission of EOS report
• Produce productivity report as per business requirements
• People management reports
• Manage Quality Management Reports and Incoming & Processed Data reporting
• Compile and submit departmental reports on daily basis

PEOPLE MANAGEMENT

• To identify, define and supervise the performance and conduct of personnel required to achieve the contractual objective and adherence to regulatory and statutory framework.
• To maintain a working environment that is conducive through personal, internal and external business conduct that supports organisational values.
• To supervise through and adhere to the legislative framework that defines Human Resources’ strategies, policies, procedures, processes and documentation.
• Implement coaching for success for non-performance

EMPLOYEMENT REFERENCE

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks aconsent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the informationprovided for the purpose of your application for the position as well as the verification and record keeping of such credentials.
Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.

EMPLOYMENT EQUITY

Appointments will be made in accordance with SANRAL’s Employment Equity plan
.
Preference will be given to personnel who are currently performing the task.

SANRAL reserves the right not to fill any position
Closing date for applications:
04 March 2025

The employment status of the position has changed from Fixed Term Contract to Permanent
Please note that feedback will be given to shortlisted candidates only.

 

Supervisor: ITIS

MINIMUM REQUIREMENTS

• Matric (Grade 12)
• Relevant Degree / Diploma in Marketing / Communications and / or Customer Relations Management and / or Diploma in Administration Management or Office Administration
• 1 – 2 years’ Supervisory experience (Special focus in Customer Service and Communications)
• Advantageous 

• Experience in PABX and Call Centre
• Experience in CRM access
• Experience in social media strategies and campaigns (would be advantageous)

KNOWLEDGE AND EXPERIENCE

• Project management skills
• Knowledge of the road infrastructure industry,
• Knowledge and experience in communication initiatives/management
• Experience in face-to-face customer interactions and effective engagement with third parties
• People leadership
• Case Management and Reporting
• Supervisory experience

SKILLS AND ABILITIES

• Strong Analytical Skills
• Relationship Management
• Problem solving skills.
• Excellent presentation skills.
• Compilation of management reports.
• Willingness to travel and work beyond normal working hours if necessary
• Excellent Communication: (verbal and written) English and two other South African Languages
• Interpersonal skills
• Task orientated
• Problem solver
• Design thinking
• Attentive to detail
• High quality standards

KEY RESPONSIBILITIES

OPERATIONAL

• Managing the maintenance of ITIS  requirements, understanding the legislation and regulations, and managing the implementation thereof.
• Oversee the daily operations of a team of ITIS Contact centre agents.
• Monitor and improve team performance to achieve business deliverables and targets.
• Provide mentorship, coaching, and support to team members.
• Assist with escalated customer queries and concerns.
• Ensure adherence to company policies and processes.
• Prepare performance reports for management.
• Participate in all forums with all stakeholders and contribute on project developments when necessary.
• Provide support to SANRAL ITIS Team,  in the management of the strategies
• Ensure a thorough investigation on all enquiries received and provide a solution that meets the business needs .
• Provide excellent Customer Services delivery to all Stake Holders in accordance with the stakeholder’s strategies expectations
• Develop processes and procedures in support of ITIS  project, Review, develop and amendment of the processes and procedures to align with project needs
• Organise, manage any road shows for ITIS Team  and respond to queries and questions from stakeholders and address issues related to the interpretation of the Project
• Monitor and evaluate the effectiveness of the processes and co-develop Standard Operating Procedures to guide all stakeholders on the implementation of the Project

OPERATIONAL continued

• Produce guidelines where necessary to ensure common understanding and implementation, maintain constant engagement with the stakeholders and other Organs of the State
• Participate in project teams to achieve a multi-disciplinary approach to meet set objectives of the Department,
• Manage planning and/or implementation of the project, on tasks and resource work allocations and requirements.
• Manage work cross functionally to solve problems with all relevant stakeholders and implement changes
• Demonstrate solid time management skills,
• Maintain a strong relationship with all Government Stakeholders
• Maintain a culture of acknowledging all communications from various stakeholders for an effective relationship management.
• Management of the Teams linked to the business partners
• Ensure a consistent follow up, updating of all enquiries received and achieve required results in line with the Quality benchmark of 95%.
• Provide support to Municipalities and Municipal
•  Embrace participation in system testing of all applications affecting the Customer Service Department

• KEY SERVICE AREA

• Manage all existing areas of requirement that are  recorded and assigned to the team  and track the process from end to end
• Investigate and resolve all queries from different stakeholders;
• Facilitate stakeholder participation to ensure a proactive approach to fixing potholes on all provincial and municipal roads
• Handle all related queries and related questions.
• People management
• Develop and manage intergovernmental coordinating mechanism for effective closure delivery at the municipal sphere and horizontally
• Manage social media engagements

REPORTING

• Manage and Compile Daily, Weekly and Monthly Reports
• Manage and maintain daily targets and show sense of urgency on impromptu Business and Departmental requirements.
• Assist with all audit queries
• Compile and report on email campaigns and SMS campaigns

• PEOPLE MANAGEMENT

• Provide guidance to staff, ensure performance management of staff
• To contribute a working environment that is conducive through managing and instilling behaviour supporting the organisational values.
• To adhere to the legislative framework that defines human Resources’ strategies, policies, procedures, processes, and documentation.
• Maintain a working environment that is conducive through personal, internal, and external business conduct that supports organisational values

EMPLOYMENT REFERENCE CHECK

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks aconsent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the informationprovided for the purpose of your application for the position as well as the verification and record keeping of such credentials.
Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.

EMPLOYMENT EQUITY

Appointments will be made in accordance with SANRAL’s Employment Equity plan
.
Preference will be given to personnel who are currently performing the task.

SANRAL reserves the right not to fill any position

Closing date for applications:
03 March 2025

The employment status of the position has changed from Fixed Term Contract to Permanent
Please note that feedback will be given to shortlisted candidates only.

 

Supervisor: RSS Maintenance

POSITION OBJECTIVE:

Performs related tasks required for preventative and corrective maintenance at the Tolling points and other related tolling point systems, following laid down works instructions, methods and procedures, checklists, etc.; supervising and giving direction and assistance to maintenance technicians; and compiling daily occurrence report.

MINIMUM REQUIREMENTS

• A Senior Certificate (Grade 12).
• A minimum of three (3) to five (5) years prior experience on a supervisory level, with a technical networking background, working with Routers, Hubs, Switches, Fibre Cables, Desktops etc
• Certification:
  • ITIL v3 Foundation
  • A+, N+
• Physical and mental fitness

TECHNICAL COMPETENCIES:

• Network / Systems maintenance and repair
• Ability to keep accurate work records
• Willing to work overtime and shifts
• IT or Electrical Technical background
• Compile Repair and Verification Certificates preferable
• Compile Repair and Verification Reporting of Results preferable
• NRCS Compliance preferable

KEY RESPONSIBILITIES

Operational

• Communicating with Warehouse Stores and checking allocated tools, components and materials against job cards for technicians.
• Visiting Tolling Points in rotation for preventative maintenance.
• Adhering to quality standards and contractual time deadlines for different operations as set out in the applicable KPIs.
• Cleaning (e.g. camera lenses) and checking equipment as laid down in maintenance policies, procedures, guidelines and work instructions.
• Checking all equipment (sensors, cameras, camera lighting equipment, e-tag readers, Controllers, HP Switches, Fibre communication equipment, spot checks on SCADA, etc.); noting faults, recording comments and action taken or escalating problems to higher levels.
• Ensures that preventative maintenance actions are performed as per schedule and that respective checklists are signed off by RSS technicians.
• Implementation, control and managing the management system documents.
• Ensuring compliance with the LM standard management system by all laboratory personnel.
• Maintaining the minimum qualifications, experience and expertise required of a Verification Officer and Person Responsible for Repairs for verifying and testing scales within the body’s scope.
• Identification of deviations from the management system or from the procedures for performing verification of body activities.

Reporting

• Compile daily, weekly, monthly and adhoc reports.
• Completed preventative maintenance checklists.
• Shift change reports (including tools and vehicle reports for technicians).
• Daily equipment failure and incident reports.
• Reports on spare parts inventory levels.

People Management

• To contribute to a working environment that is conducive through managing and instilling behaviour supporting the organisational values.
• Monitoring to ensure that technicians are capable of performing their allocated tasks correctly, according to established methods.
• Coaching, assisting and correcting, when necessary, to get the job done correctly and timeously.

EMPLOYMENT REFERENCE CHECKS

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.

Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.

EMPLOYMENT EQUITY

Appointments will be made in accordance with SANRAL’s Employment Equity plan.

Preference will be given to personnel who are currently performing the task.

SANRAL reserves the right not to fill any position

Closing date for applications:   03 March 2025

Please note that feedback will be given to shortlisted candidates only. 

The employment status of the position has changed from Fixed Term Contract to Permanent. To accommodate this change, the closing date of the position has changed to the 03rd of March 2025. 

 

Supervisor: RSS Warehouse

POSITION OBJECTIVE

Co-ordinates and controls in- and out-bound logistics, reviewing and improving warehouse procedures, systems and controls, executing procedures for the identification, acquisition or disposal of items, monitoring stock control procedures and maintaining records of outcomes that contribute to practices consistent with the policies and requirements.

MINIMUM REQUIREMENTS

• A BCom / Diploma in Business Management or Supply Chain Management.
• At least five (5) years in an SCM/Logistics & Warehousing environment, with supervisory experience.

ADVANTAGEOUS

• A Postgraduate qualification in Supply Chain Management or equivalent.

TECHNICAL COMPETENCIES

• Inventory Management.
• Asset Management.
• Knowledge of procurement processes.
• Asset Disposal.
• Formulation of warehouse processes and procedures.
• Import and Export Management.

KEY RESPONSIBILITIES

Operational

• Reviewing existing procedures, systems and controls with managers to identify opportunities for improvement.
• Aligning procedures to better support outcomes in warehousing, and stock control.
• Interacting with managers on future needs and factors impacting these.
• Ordering stock items and spare parts from local and overseas suppliers timeously, managing the importation process where applicable, and following up/expediting until receipt in the warehouses.

Key Service Area

• Procedures, systems and controls.
• Demand planning.
• Inventory management (in A and B warehouses, as applicable).
• Reporting.
• Supervision.

Reporting

• Compiling daily, weekly and monthly reports on incidents, project progress, and training plans.
• Compiles ad hoc reports on matters required by senior management.
• Reports on matters escalated to a higher level.

EMPLOYMENT REFERENCE CHECKS

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.

Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.

EMPLOYMENT EQUITY

Appointments will be made in accordance with SANRAL’s Employment Equity plan.

Preference will be given to personnel who are currently performing the task.

SANRAL reserves the right not to fill any position

Closing date for applications:   03 March 2025

Please note that feedback will be given to shortlisted candidates only. 

The employment status of the position has changed from Fixed Term Contract to Permanent. To accommodate this change, the closing date of the position has changed to the 03rd of March 2025. 

 

Vala Zonke Supervisor

POSITION OBJECTIVE

Responsible for managing end to end customer service solutions, by facilitating and coordinating the implementation of an integrated, rigorous, and comprehensive strategy to drive the Vala Zonke War Room and other potential War Rooms for SANRAL project interventions and ensure that the department support the overall local and provincial authorities managing municipal and provincial roads and assist in managing the roads from pothole-riddled to an acceptable state of repair and other requirements.

MINIMUM REQUIREMENTS

• Matric (Grade 12)
• Relevant Degree / Diploma in Marketing / Communications and / or Customer Relations Management and / or Diploma in Administration Management or Office Administration
• 1 – 2 years’ Supervisory experience (Special focus in Customer Service and Communications)
• Advantageous 
• Experience in PABX and Call Centre
• Experience in CRM access
• Experience in social media strategies and campaigns (would be advantageous)

KNOWLEDGE AND SKILLS

• Project management skills
• Knowledge of the road infrastructure industry,
• Knowledge and experience in communication initiatives/management
• Experience in face-to-face customer interactions and effective engagement with third parties
• People leadership
• Case Management and Reporting
• Supervisory experience

SKILLS AND ABILITIES

• Strong Analytical Skills
• Relationship Management
• Problem solving skills.
• Excellent presentation skills.
• Compilation of management reports.
• Willingness to travel and work beyond normal working hours if necessary
• Excellent Communication: (verbal and written) English and two other South African Languages
• Interpersonal skills
• Task orientated
• Problem solver
• Design thinking
• Attentive to detail
• High quality standards
• Project Management
• Ability to Multi-task
• Adaptable
• Service orientated
• Result and deadline driven

KEY RESPONSIBILITIES

OPERATIONAL

• Managing the maintenance of Vala Zonke War Room requirements, understanding the legislation and regulations, and managing the implementation thereof.
• Participate in all forums with all stakeholders and contribute on project developments when necessary.
• Provide support to Provinces in the developing of Operation Vala Zonke strategies
• Ensure a thorough investigation on all enquiries received and provide a solution that meets the Operation Vala Zonke Project needs within Operational KPI’s.
• Provide excellent Customer Services delivery to all Stake Holders in accordance with the stakeholder’s strategies expectations
• Develop processes and procedures in support of Operation Vala Zonke project, Review, develop and amendment of the processes and procedures to align with project needs
• Organise, manage any road shows for Operation Vala Zonke project and respond to queries and questions from stakeholders and address issues related to the interpretation of the Project

OPERATIONAL continues

• Monitor and evaluate the effectiveness of the processes and co-develop Standard Operating Procedures to guide all stakeholders on the implementation of the Project
• Produce guidelines where necessary to ensure common understanding and implementation, maintain constant engagement with the stakeholders and other Organs of the State
• Participate in project teams to achieve a multi-disciplinary approach to meet set objectives of the Department,
• Manage planning and/or implementation of the project, on tasks and resource work allocations and requirements.
• Manage work cross functionally to solve problems with all relevant stakeholders and implement changes
• Demonstrate solid time management skills,
• Maintain a strong relationship with all Government Stakeholders involved to resolve all potholes reported promptly.
• Maintain a culture of acknowledging all communications from various stakeholders for an effective relationship management.
• Management of the Teams linked to the various Provinces
• Ensure a consistent follow up, updating of all enquiries received and achieve required results in line with the Quality benchmark of 95%.
• Provide support to Municipalities and Municipal Infrastructure support Team on Municipal and National roads pothole programmes,
• Attentive to system changes, participation in system testing of all applications affecting the Customer Service Department
• Monitor Social Media platforms
• Interactive in team talks, show innovativeness, problem solving skills and complete your action item list within the provided deadline

KEY SERVICE AREA

• Coordinate the National Pothole Programme, and relationships with provincial and local governments and support their jurisdictions and pothole repair programmes
• Manage all existing potholes recorded and assigned to maintenance teams and track the repairs from end to end
• Investigate and resolve all queries from different stakeholders; provinces and municipalities to ensure the success of the project
• Provide support to all national and provincial role-players to ensure that Operation Vala Zonke project is implemented effectively.
• Facilitate stakeholder participation to ensure a proactive approach to fixing potholes on all provincial and municipal roads
• Handle all related roads infrastructure related potholes queries and related questions.
• People management
• Develop and manage intergovernmental coordinating mechanism for effective potholes closure delivery at the municipal sphere and horizontally
• Manage social media engagements

REPORTING

• Manage and Compile Daily, Weekly and Monthly Reports
• Manage and maintain daily targets and show sense of urgency on impromptu Business and Departmental requirements.
• Assist with all audit queries
• Compile and report on email campaigns and SMS campaigns
• Manage Social Media Reports regarding VALA Zonke War Room

PEOPLE MANAGEMENT

• Manage and Compile Daily, Weekly and Monthly Reports
• Manage and maintain daily targets and show sense of urgency on impromptu Business and Departmental requirements.
• Assist with all audit queries
• Compile and report on email campaigns and SMS campaigns
• Manage Social Media Reports regarding VALA Zonke War Room
• To contribute a working environment that is conducive through managing and instilling behaviour supporting the organisational values.
• To adhere to the legislative framework that defines human Resources’ strategies, policies, procedures, processes, and documentation.
• Maintain a working environment that is conducive through personal, internal, and external business conduct that supports organisational values

EMPLOYMEMENT REFERENCE CHECK

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks aconsent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the informationprovided for the purpose of your application for the position as well as the verification and record keeping of such credentials.
Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.

EMPLOYMENT EQUITY
Appointments will be made in accordance with SANRAL’s Employment Equity plan
.
Preference will be given to personnel who are currently performing the task.

SANRAL reserves the right not to fill any position

Closing date for applications:
03 March 2025

The employment status of the position has changed from Fixed Term Contract to Permanent

Please note that feedback will be given to shortlisted candidates only.

 

Click here to apply

 

We wish you all the best with your applications